Director of Store Operations- FUTURE OPPORTUNITIES

Eataly North America•Miami, NY

9d•$100,000 - $140,000

About The Position

The Director of Store Operations oversees all aspects of the complex operations of an Eataly. Together with senior leadership, the Director plans and executes strategies to drive sales, increase profitability, and cultivate a positive experience for guests and team members in accordance with Eataly’s mission. Reports directly to the VP of Operations and directly manages the store’s leadership team in Restaurants, Retail, Quick Service, Culinary, Facilities, and collaborates with Marketing, Finance, and Human Resources to achieve overall organizational goals. Collaborates with corporate and global senior leadership to understand company strategy and develops and implements strategic plans for store operations aligned with the overall business objectives Directs the store strategy and oversees day-to-day operations ensuring that Eataly standards are consistently met in terms of guest service, financial objectives, efficient process, health and safety Leads management of labor, costs, inventory, regulatory compliance, pricing, and merchandising Develops and manages the store operations budget and implements cost control measures while maintaining high quality standards Establishes and monitors KPIs to measure and improve store performance Analyzes sales data, guest feedback, and other relevant metrics to make informed decisions Promotes interdepartmental collaboration, staying in constant communication with store leaders regarding store performance and strategic initiatives Serves as the final decision-making point of contact in addressing problems related to the store Motivates, inspires, and develops team through setting clear expectations and leading by example Partners with HR to be actively involved in hiring, performance reviews, and terminations Represents the store to the community and guests Performs other duties as required or assigned

Requirements

Bachelor’s Degree
8+ years of management experience in a high volume, fast paced restaurant and/or retail environment
Passion for Italian food and hospitality
Strong working knowledge of Microsoft Excel, PowerPoint, Word, and Outlook
Exceptional communication, leadership, motivational, and team-building skills
Demonstrated problem-solving, organizational, analytical, and business management skills

Nice To Haves

Experience with Italian cuisine and wine highly preferred

Responsibilities

Plans and executes strategies to drive sales and increase profitability
Cultivates a positive experience for guests and team members
Directly manages the store’s leadership team in Restaurants, Retail, Quick Service, Culinary, Facilities
Collaborates with Marketing, Finance, and Human Resources to achieve overall organizational goals
Develops and implements strategic plans for store operations aligned with the overall business objectives
Directs the store strategy and oversees day-to-day operations ensuring that Eataly standards are consistently met
Leads management of labor, costs, inventory, regulatory compliance, pricing, and merchandising
Develops and manages the store operations budget and implements cost control measures
Establishes and monitors KPIs to measure and improve store performance
Analyzes sales data, guest feedback, and other relevant metrics to make informed decisions
Promotes interdepartmental collaboration
Serves as the final decision-making point of contact in addressing problems related to the store
Motivates, inspires, and develops team through setting clear expectations and leading by example
Partners with HR to be actively involved in hiring, performance reviews, and terminations
Represents the store to the community and guests
Performs other duties as required or assigned