Director of Spa - Casa Mani Resort Napa Valley, Curio Collection by Hilton

Hilton•Napa Valley, CA

2d•$80,000 - $85,000

About The Position

Casa Mani Resort Napa Valley, Curio Collection by Hilton Elevate Your Career at Napa Valley’s New Luxury Destination – Casa Mani Resort Napa Valley, Curio Collection by Hilton. Be part of something extraordinary! Casa Mani Resort Napa Valley, a newly reimagined addition to Hilton’s Curio Collection, is opening its doors in the heart of wine country. The resort boasts a multi-million-dollar investment in design and architecture, featuring a state-of-the-art fitness center, full-service spa, resort pool, inspired meeting and event spaces, in addition to a casual dining restaurant and a world-class signature steakhouse. We’re building a team of passionate hospitality professionals ready to deliver unforgettable experiences in a breathtaking setting. From personalized guest service to curated luxury, this is your opportunity to grow with a globally recognized brand while embracing the beauty and culture of Napa Valley. Join us and help define the future of luxury hospitality at Casa Mani Resort. At Casa Mani Resort, our Team Members thrive in an award-winning culture that celebrates excellence and collaboration. Enjoy a friendly, supportive workplace, a best-in-class benefits package, and career growth opportunities backed by Hilton’s global network. Plus, you’ll receive complimentary meals during your shift, exclusive Hilton travel discounts for you and your family worldwide through our Go Hilton program, comprehensive health and wellness benefits, paid time off and holiday pay. Come see why Hilton was named #1 Best Company to Work For in the U.S. by Fortune and Great Place to Work! The property is currently seeking an exception Director of Spa to lead the brand-new luxury spa, set to open late March 2026. This role is responsible for directing and administering the activities and services of all Spa-related operations (i.e. Spa, Fitness Center, Salon, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Director of Spa , you would be responsible for directing and administering the activities and services of all Spa-related operations (i.e. Spa, Fitness Center, Salon, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Responsibilities

Direct and administer all Spa operations to include, but not limited to, guest service, product quality and innovation, merchandising and marketing/revenue generation, inventory management and cost controls, systems use and management, budget and forecasting, report generation, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Develop and implement spa menus and marketing strategies
Initiate and implement marketing and up-selling techniques to promote spa services to maximize overall revenue
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members
Ensure team members have current knowledge of spa products, services, facilities, events and pricing and policies
Resolve guest issues and concerns to guest satisfaction

Benefits

friendly, supportive workplace
best-in-class benefits package
career growth opportunities backed by Hilton’s global network
complimentary meals during your shift
exclusive Hilton travel discounts for you and your family worldwide through our Go Hilton program
comprehensive health and wellness benefits
paid time off and holiday pay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
401K plan and company match to help save for your retirement
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education : Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
Career growth and development
Recognition and rewards programs