Director of Software Experience - Digital

GE Healthcare Technologies • Waukesha, WI

131d • $190,960 - $286,440

About The Position

Responsible for leading a team in crafting user experiences across our Digital portfolio of products, which range from end-to-end oncology care solutions to AI-driven Intelligent Protocoling apps.

Requirements

• Bachelor's/Master's Degree in a relevant design discipline or equivalent work experience
• Minimum 8 years of professional experience in UX/UI design with at least 4 years in a leadership and management role
• Proven track record of successfully managing complex design projects in a matrixed organization, driving impactful outcomes at an enterprise level
• Deep understanding of people-centered design principles and methodologies, with proven experience applying them in the healthcare or medical technology industry
• Strong communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization
• Proficiency in design tools such as Figma, Adobe CS, as well as collaboration platforms like Miro
• Legal authorization to work in the U.S.

Nice To Haves

• Passion for healthcare and a genuine desire to make a positive impact on patient care outcomes
• Strong leadership presence and the ability to inspire and motivate cross-functional teams
• Strategic thinker with a keen eye for detail and a bias for action
• Ability to lead conflict resolution and change management initiatives
• Customer-focused mindset with empathy, creativity, and humor
• Willingness to travel as needed to connect with team members, stakeholders, and partners globally (no more than 20% of your time, but likely less)

Responsibilities

• Lead and mentor a global team of UX professionals, building a culture of engagement creativity, collaboration and continuous learning
• Collaborate on a daily basis with Experience Design's UX Research personnel and our Human Factors engineers
• Work closely with cross-functional stakeholders (engineering, clin apps, product management, quality and regulatory, marcomms) to align on strategic objectives, product roadmaps and design priorities for the Digital business
• Champion a people-centered design approach, leveraging insights from design and market research/feedback to inform design decisions
• Develop metrics for design success. Monitor, measure and adjust designs accordingly in conjunction with Product Managers and Engineering
• Leverage our Ethos Design System (EDS) to guide design deliverables to meet business objectives, ensure portfolio consistency and streamline product development to enhance user productivity and customer satisfaction
• Drive end-to-end product experience concepts to not only support user workflows, but build a foundation for the development of added-value services
• Oversee the creation of comprehensive design documentation and communication materials, ensuring clarity and alignment among project stakeholders, using tools such as Rally, Confluence and Aha!
• Collaborate with other design teams to share best practices, processes, and toolkits
• Lead with a lean mindset and employ agile methods
• Help build a shared understanding and POV on AI, how it is applied in workflows and what the implications for care teams and patients are
• Use your extensive background in UX design to lead the team in the exploration of alternative interaction paradigms such as voice, gesture, motion detection, etc.
• Foster strong relationships with key customers and stakeholders, soliciting feedback and insights to inform product improvements and innovations and drive customer-centric decisions
• Advocate for a people-centered approach to problem-solving within the organization
• Stay abreast of industry trends and emerging technologies in digital healthcare and imaging, incorporating relevant insights into our design strategies and initiatives

Benefits

• Medical, dental, vision insurance
• Paid time off
• 401(k) plan with employee and company contribution opportunities
• Life, disability, and accident insurance
• Tuition reimbursement
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
• Relocation Assistance Provided

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Chemical Manufacturing
• Education Level: Master's degree
• Number of Employees: 5,001-10,000 employees