DIRECTOR OF SOCIAL SERVICES (Bronx)

Housing Options and Geriatric Association Resources Inc•New York, NY

1d•Onsite

About The Position

The Social Service Supervisor provides clinical and administrative oversight for social service functions within a DHS-funded transitional housing program. This role reports to the Program Director and is responsible for ensuring the delivery of high-quality, trauma-informed, client-centered services in line with H.O.G.A.R.’s mission, DHS/OTDA regulations, and contractual expectations. Key aspects include supervising Case Manager Supervisors, Housing Coordinators, and other social service staff, with a strong emphasis on evidence-based practices (E.B.P.), Motivational Interviewing (M.I.), and Trauma-Informed Care (T.I.C.).

Requirements

Master’s Degree in Social Work, Human Services, Psychology, or related field.
At least four (4) years of experience in the human services field, including two (2) years in a supervisory or clinical leadership capacity.
Experience managing or overseeing case management teams in a transitional housing, shelter, or social service setting.
Deep knowledge of trauma-informed care, motivational interviewing, and evidence-based practices.
Familiarity with NYC homeless services systems, including CARES, AWARDS, and public benefit programs.
Strong written and verbal communication skills, including documentation and report writing.
Excellent organizational, leadership, and interpersonal skills.

Nice To Haves

M.S.W. preferred
Bilingual (English/Spanish) a plus

Responsibilities

Supervise and support the Case Manager Supervisor, Housing Coordinators, and other social service staff.
Conduct regular supervision sessions, team meetings, and case conferences to ensure coordinated service delivery.
Provide guidance and support to Case Manager Supervisor in staff development, performance evaluations, and case management quality control.
Oversee onboarding, training, and continued education in E.B.P., M.I., and T.I.C.
Monitor staff compliance with service documentation, safety standards, and contractual obligations.
Ensure effective implementation of individualized service plans (I.L.P.s), client engagement strategies, and crisis interventions.
Collaborate with the Program Director in program planning, development, and evaluation.
Conduct regular audits of case files, CARES data, and other documentation to ensure compliance with DHS, OTDA, and internal standards.
Monitor key program metrics (housing placements, public benefit enrollments, employment referrals, etc.) and develop strategies for improvement.
Provide coverage and support for supervisory staff when needed.
Serve as a resource for high-needs or complex cases requiring escalation, interdepartmental coordination, or crisis response.
Support coordination of referrals to medical, mental health, substance use, legal, and vocational services.
Promote client autonomy and self-sufficiency by integrating trauma-informed, strength-based approaches into service delivery.
Ensure that clients’ rights and responsibilities are clearly communicated and respected.
Work closely with Operations, Security, and Administrative teams to ensure a safe, respectful, and supportive environment for all clients.
Partner with Housing and Employment Specialists to streamline client progression toward permanent housing and employment goals.
Represent the Social Services Department in internal and external meetings, audits, and community engagement activities.
Ensure compliance with DHS, OTDA, DOHMH, and other regulatory bodies.
Support the Program Director in preparing for audits, inspections, and site reviews.
Oversee timely completion and submission of reports and performance tracking documents.
Maintain up-to-date knowledge of changing policies, best practices, and funding requirements.
Must be on-call for emergencies related to social service operations.
Must be able to travel to off-site meetings, trainings, and community events across NYC.