Director of Social Group Services

Anna Autism Care • Wayland, MA

7d

About The Position

We are seeking a dynamic, strategic, and highly accountable leader to own and scale our Social Group Services division. Reporting to the Senior Vice President of Operations, this role combines operational excellence, financial leadership, and program innovation to ensure our social group offerings deliver exceptional client outcomes while achieving strong financial performance. The Director of Social Group Services is responsible for full business ownership—including revenue, margin, team leadership, client satisfaction, and long-term growth strategy – and will work collaboratively with other leaders in the organization to expand our Social Group offering while maintaining high-quality, neuroaffirming autism care. This is an opportunity to build a modern, tech-enabled, neuroaffirming autism services platform from the ground up—and make a lasting impact on children, families, and communities.

Requirements

• Bachelor’s degree required; advanced degree optional but preferred in Applied Behavior Analysis or related field
• 7+ years of experience in program leadership, operations, or business management; experience in healthcare, education, behavioral health, or human services preferred.
• Demonstrated success owning or heavily influencing P&L for a program or business unit.
• Proven ability to scale services, launch new programs, and lead through growth.
• Strong analytical skills with expertise in budgeting, forecasting, and KPI management.
• Exceptional people leadership, communication, and organizational skills.
• Passion for supporting neurodiverse individuals and delivering high-impact services.
• Strong analytical and financial acumen with proficiency in operational reporting tools.
• Skilled at building systems that balance efficiency with clinical quality.
• Excellent communicator capable of partnering across departments and levels.
• Hands-on operator who thrives in a dynamic, fast-growing environment.
• Deep alignment with ANNA’s neuroaffirming, evidence-based, and family-centered care philosophy.

Responsibilities

• Own full P&L responsibility for the Social Group Services business unit, including revenue, expenses, forecasting, margin optimization, and performance reporting.
• Develop and execute short- and long-term business strategies aligned with organizational goals.
• Monitor KPIs to ensure operational efficiency, program quality, and financial health.
• Identify growth opportunities such as new programs, service models, partnerships, or locations.
• Oversee the design, launch, and ongoing refinement of social skills groups and related programming, grounded in a neuro-affirming framework.
• Partner with ANNA Clinical Leadership to ensure services align with clinical best practices, regulatory requirements, and family needs.
• Champion innovation in curriculum design, group structure, staffing models, and service delivery methods in partnership with ANNA Clinical Leadership.
• Implement systems and processes to ensure consistent delivery, quality assurance, and measurable outcomes.
• Lead, mentor, and develop a high-performing interdisciplinary team, including BCBAs and support staff.
• Create a culture of accountability, collaboration, empowerment, and client-centered service.
• Set team goals, provide coaching, and implement training programs in conjunction with our Learning and Development department to ensure continuous professional development.
• Manage workforce planning, hiring, performance reviews, and succession planning in partnership with People Operations and Talent Acquisition departments.
• Develop and execute enrollment strategies to ensure strong utilization and growth.
• Partner with Community Outreach and Engagement to position services effectively and drive new client acquisition.
• Oversee the full client lifecycle from inquiry to enrollment to retention and graduation, partnering with Community Outreach and Engagement and RCM team to ensure smooth transitions across the client lifecycle.
• Ensure an exceptional client experience that builds trust, loyalty, and strong outcomes for participants and families.
• Standardize operating procedures across all groups and locations.
• Manage resource allocation, scheduling, cost structure, and inventory/equipment needs.
• Implement and optimize technology, data collection, and reporting systems.
• Ensure compliance with safety protocols, ethical standards, and regulatory guidelines.
• Serve as a connector and enabler across operational and clinical teams, ensuring alignment and information flow.
• Represent Social Group Services in leadership meetings, cross-department initiatives, and strategic planning sessions.
• Partner with external stakeholders such as schools, community organizations, funders, and regulatory bodies as needed.
• Model ANNA’s values through transparent communication, proactive problem-solving, and mission-driven collaboration.
• Contribute to a culture of data-driven accountability, operational excellence, and continuous improvement.

Benefits

• Competitive salary and performance-based bonuses.
• A collaborative and mission-driven work environment.
• Professional development opportunities to support your growth and success in the role.
• Comprehensive benefits package, including health, dental, and vision insurance, 401(k) with employer match, and generous paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1-10 employees