Director of SOC

21 AIR LLC•Miami, FL

45d

About The Position

The Systems Operations Center (SOC) Director leads the 24/7 operational nerve center of the airline, ensuring safe, efficient, and reliable execution of the cargo network. This role oversees real-time flight operations, network performance, irregular operations (IROPs) management, and cross-departmental coordination. The SOC Director acts as the strategic and tactical leader responsible for maintaining operational integrity, optimizing aircraft utilization, and protecting service commitments to customers.

Requirements

Bachelor’s degree in related field is preferred.
10 + years of airline operations experience, with at least 5 years in a leadership role.
Deep understanding of flight operations, dispatch, maintenance control, and cargo logistics.
FAA Aircraft Dispatcher Certificate preferred.
Experiencer in cargo airline operations (express, ACMI, or scheduled)
Proven leadership and management experience in operations.
Strong analytical and problem-solving skills.
Expertise in developing and implementing operational policies and procedures.
Deep understanding of relevant industry regulations and standards (e.g., NERC, FAA).
Proficiency with operational systems, software, and data analysis.
Excellent communication, reporting, and presentation skills for executive leadership.
Commitment to safety, compliance, and continuous improvement in system operations.
Available to work irregular hours, including nights, weekends, and holidays as operations require.

Responsibilities

Direct daily operations of the Systems Operations Center, including flight dispatch, load control, crew scheduling, maintenance control, and network management.
Maintain situational awareness of the global cargo network, proactively identifying risks and implementing mitigation strategies.
Lead IROP response efforts, ensuring rapid decision-making and effective communication across departments.
Ensure all SOC activities comply with FAA, ICAO, and company safety standards.
Partner with Safety and Quality teams to monitor operational risk and implement corrective actions.
Champion a safety-first culture within the SOC and across operational teams.
Oversee real-time aircraft routing, payload management, and schedule integrity.
Optimize aircraft utilization, turn times, and cargo throughput to maximize revenue and efficiency.
Collaborate with Planning, Cargo Sales, and Ground Operations to align operational execution with commercial priorities.
Serve as the primary operational decision authority during disruptions, coordinating with Maintenance, Flight Operations, Cargo Operations, and Customer Service.
Communicate operational impacts and recovery plans to executive leadership.
Ensure seamless information flow between SOC teams and field stations worldwide.
Lead, mentor, and develop SOC managers, controllers, and specialists.
Build a high-performance culture focused on accountability, teamwork, and continuous improvement.
Oversee staffing, training, and succession planning for all SOC functions.
Oversee operational systems including flight planning, tracking, crew management, and cargo management platforms.
Partner with IT to evaluate and implement new technologies that enhance operational visibility and decision-making.
Ensure data accuracy and system reliability across all SOC tools.
Contribute to long-term fleet, network, and operational strategy.
Lead post-operation reviews and implement process improvements.
Develop and manage SOC budget, including staffing, technology, and infrastructure.