Director of SIS Operations - Training and Support (26-27)

IDEA Public Schools • El Paso, TX

2d • $98,200 - $115,900

About The Position

The Director of Student Information Systems Operations – Training and Support builds a scalable, high‑performing support and training function that ensures campuses across Texas, with support for Florida and Ohio, are day‑one ready to enroll, schedule, take attendance, manage grades, and capture accurate data for state reporting and maintain daily. Through matrix and direct leadership of regional SIS teams and direct management of the SIS Technical Trainer, this role translates policy and law into clear practices, strengthens governance and release readiness, and drives measurable improvements in ADA, grade posting compliance, data quality, and audit readiness in partnership with the Director of State Reporting, Director of District Records, Director of Student Information Systems - Academics, and stakeholders and business partners across the organization.

Requirements

• Bachelor’s degree required
• A minimum of five years in a student information systems or similar role with a record of results and progressively increasing responsibility
• Experience in K-12 education
• Experience managing a team
• Experience in PowerSchool
• Ability to manage and prioritize multiple critical projects, with competing timelines
• Ability to engage stakeholders, end users, and partners in process improvement
• Ability to research, plan, develop and present training resources
• Proficiency in Microsoft Office applications, especially Excel, PowerPoint and Word
• Excellent organizational skills
• Ability to collaborate and communicate effectively (verbally and in writing)
• Ability to work collaboratively with other staff members in the district and with staff in other districts
• Demonstrate dedication, commitment, and integrity
• be able to sit and work at a computer for prolonged period
• must be able to lift and move up to 25 pounds
• perform repetitive keyboard/mouse tasks, and maintain visual acuity

Nice To Haves

• Masters degree preferred
• experience with direct and matrix management of staff preferred

Responsibilities

• Strategy & Governance: Lead the multi‑state SIS strategy, governance, and a roadmap—aligning people, processes, policy, and technology with the academic calendar and state reporting cycles (primary focus on Texas with support for Florida and Ohio).
• Policy, Compliance & Data Quality: Establish, enforce, and audit district SOPs for enrollment/withdrawal, scheduling, attendance (ADA and period), grade posting, transcripts/records, and records retention to ensure compliance with FERPA, SAAH, TSDS PEIMS and other state requirements, in partnership with the Director of State Reporting, Director of District Records, and Director of SIS – Academics.
• Training Strategy & Enablement: Own the SIS training and enablement program—defining role‑based curricula, supervising the SIS Technical Trainer, and maintaining a living knowledge base and release communications—to drive measurable proficiency, adoption, and consistency across regions and campuses.
• Attendance Program Leadership: Design and continuously improve attendance processes and controls with Attendance and regional leaders to ensure 100% first‑day teacher attendance taking, daily timeliness targets, and sustained improvement in ADA accuracy.
• Support Operations & Service Management: Build and manage a tiered SIS support operation with clear SLAs, intake/triage/escalation paths, service dashboards, and post‑incident reviews that reduce time‑to‑resolution, backlog, and repeat issues while improving stakeholder satisfaction.
• Staffing, Onboarding & Day‑One Readiness: Coordinate hiring, onboarding, and professional development—through matrix leadership of regional teams—to ensure 100% of SIS campus staff are trained by day one and campuses are ready to capture accurate data.
• SIS Expertise & Release Readiness (revised): Maintain deep subject‑matter expertise in the district’s SIS and its modules—including configuration impacts, role permissions, data elements for state reporting (e.g., PEIMS/Core Collections), and daily campus workflows—and convert system changes into practical guidance, job aids, and release‑readiness training in coordination with the vendor and integration teams.
• Lead quarterly data quality and compliance audits.
• Own the training/support operating plan and budget (content production, platforms, travel, PD), including cost/benefit analyses for scaling options.
• Maintain business continuity plans for peak windows (BOY, EOY, grading periods, submissions), including tabletop exercises and communications playbooks.
• All other duties as assigned.

Benefits

• medical, dental, and vision plans, disability, life insurance, parenting benefits, flexible spending account options, generous vacation time, referral bonuses, professional development, and a 403(b) plan
• IDEA may offer a relocation stipend to defray the cost of moving for this role, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Director