Director of Single Billing Office (On Site)

McLeod Health•Florence, SC

60d•Onsite

About The Position

Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values. Shall demonstrate leadership and commitment with respect to the quality management system by: (a) promoting the use of the process approach and risk-based thinking (b) engaging, directing and supporting persons to contribute to the effectiveness of the quality management system requirements (c) promoting improvement.

Requirements

Five to eight years of progressive financial experience, hospital revenue cycle experience and Patient Accounting System(s) within a medical center or health system.
Detail knowledge of third party billing and collection processes as to be able to assist in the investigation and resolution of patient question and/or complaints.
Familiarity with bank cash management systems.
Excellent oral and written communication skills, along with the ability to communicate and negotiate with a variety of internal and external constituencies.
Strong managerial, planning, organizational, decision-making, interpersonal, team-building and lateral thinking skills.
Analytical mindset leveraging data to drive decisions
Fluency in spreadsheet, graph, and presentation software required
Strong written and verbal communication skills required
Able to sit for long period of time
Be able to lift up to 20 lbs.

Nice To Haves

Preferred Bachelor's degree in Finance or Accounting from an accredited school
Preferred Certified Cash Manager or Certified Treasury Professional

Responsibilities

Establish department KPIs for cash management, self-pay refunds, and customer service and utilize this information to drive improvement within the department.
Ensure accurate, timely posting of all payments - insurer, patient, EFTs, and adjustments
Oversee the reconciliation daily, weekly and monthly postings to bank statements and general ledger.
Implement process improvements to reduce posting errors and drive automation
Oversee processes and automation to identify and process self-pay refunds in a timely manner.
Lead monitoring, auditing, and reporting on refund performance metrics
Develop strategies for review, aging, and collection of bad debt
Coordinate with external collections agencies to maximize recovery
Monitor KPIs like days in receivable, recovery rate, and write-off projections
Provide analysis to leadership as to opportunities to minimize bad debt write-offs
Oversee production and quality of patient statements
Ensure communications with patients and other stakeholders are compliant, timely, and reflect best practices in clarity and tone
Drive cross-function improvements in coding, billing, charging, and documentation as it pertains to patient questions, complaints, and concerns
Set and monitor service standards for hold times, resolution rates, and satisfaction surveys
Foster a patient-centric, empathetic team culture, and continuous training initiatives
Ensure the timely indexing, scanning, and routing of all correspondence for McLeod Health while utilizing the automation opportunities that exist within our IT systems