Director of Services

Davidson Hospitality Group•Mackinac Island, MI

7h•Onsite

About The Position

Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island! This job posting is only for applicants who do not require visa sponsorship. If you do need visa sponsorship, please apply to the H2B job postings. This is a seasonal role on Mackinac Island, beginning in early April and continuing through October. Housing and meals in our onsite cafeteria available at $19.50/day. Are you a dynamic and results-driven leader with a passion for delivering exceptional guest experiences? Join our team as the Director of Guest Services and play a key role in creating unforgettable moments for our guests. With your high energy, enthusiasm, and strong leadership skills, you'll oversee all aspects of guest services, ensuring that every interaction exceeds expectations. Take this opportunity to lead a dedicated team, drive innovation, and elevate our service standards to new heights. Apply now and be part of a vibrant and rewarding hospitality environment!

Requirements

Bachelor's degree in hospitality management or a related field or equivalent experience
Proven experience in a guest services leadership role within the hospitality industry
Exceptional leadership and team management skills
Strong customer focus and a genuine passion for providing outstanding service
Excellent communication, negotiation, and problem-solving abilities
Ability to analyze data and make informed decisions
Proficiency in hotel management systems and guest service software
Availability to work flexible hours, including evenings and weekends

Responsibilities

Develop and implement strategies to enhance guest satisfaction and loyalty
Lead and inspire a team of guest services professionals, providing guidance and support
Establish and maintain effective communication channels with other departments
Monitor guest feedback and take proactive measures to address concerns
Collaborate with the sales and marketing team to promote guest services offerings
Implement training programs to continuously improve service standards
Ensure efficient operations of front desk, concierge, and guest relations functions
Stay updated with industry trends and best practices to drive innovation
Shape the guest experience at our property