Director of Service

The Dixboro Project • Superior Charter Township, MI

1d

About The Position

The Dixboro Project is a sprawling visionary concept in the historic village of Dixboro, Michigan. Our spaces invite you to experience the intersection of world-class dining, transformational hospitality, and abundant nature. The Dixboro House is the restaurant arm of this unique project - carved out of the bones of the original barn structure originally erected in 1880. The century old barn has been restored to feature exposed 140 year old timbers, a gambrel vaulted ceiling and the original stone fireplace, and modern kitchen providing a familiar comfort to our guests. The Boro is the our side-door takeout arm of The Dixboro Project - An all day café featuring woodfired pizzas, takeaway meals, a full range of expertly baked goods, Roos Roast coffee, adult beverages, and much much more. Our service is guided by our commitment to excellence. We are serious about our service - working with synchronicity to stage and deliver a consistently excellent experience for each guest that walks through our doors. We act out every step of service with intention and soigné. Never rushed and always poised, confident and informed. We do this with accuracy, pride, unwavering consistency, and a bias towards learning and continuous growth. The Director of Service is an experienced hospitality leader who pairs strategic vision with an uncompromising command of the details that define exceptional guest experiences across The Dixboro Project. This role is rooted in disciplined preparation, operational rigor, and thoughtful execution – consistently setting the conditions for service that exceeds expectations and leaves a lasting impression. Working alongside the team, the Director of Service builds and protects the structures, systems, and training required for consistent, high-level performance. Through demonstrative leadership and clear standards, they develop talent, elevate execution, and ensure our service reflects the promise of our mission and values – delivering transformational hospitality and world-class service at every touchpoint.

Requirements

• Proven experience as a Director or General Manager in the hospitality industry.
• Extensive general experience in the restaurant industry.
• Demonstrate self-management skills and emotional intelligence.
• Knowledge of restaurant operations and familiarity with restaurant management software and POS systems.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Ability to work in a fast-paced environment.
• Embrace mistakes as learning opportunities and maintain a growth mindset.
• Ability to stand and walk for long periods of time.

Responsibilities

• Be the steward and protector of The Dixboro Project’s standards of excellence, responsible for developing and coaching team members at all levels to consistently meet and uphold our service expectations, values, and culture of care.
• Leads strategic planning and hands-on implementation for service initiatives that drive continuous development of our team. Create, communicate, and uphold clear operating procedures to ensure every launch is disciplined, thorough, and delivered at the highest level of excellence.
• Onboards and develops all service team members. Orients new hires and supports performance management throughout the employee lifecycle.
• Continuously evaluating and refining the Sequence of Service for each dining concept – pushing and driving initiatives that elevate the guest experience while maintaining consistency.
• ‘A place to remember’ is one that makes our guests feel special and truly cared for during their visits. The Director of Service engineers opportunities to demonstrate that care at each touchpoint; from the greeting at valet to recovery and follow up emails.
• Builds meaningful, lasting relationships with guests, deepening loyalty and reinforcing The Dixboro Project’s role as a cherished gathering place within the community.
• Maintains a visible, intentional floor presence, modeling warmth, attentiveness, and elevated service that inspires the team to lead with care.
• Leads the development, execution, and ongoing evolution of training materials for all service-driven departments, continuously raising the bar on sequence and styles of service.
• Sets clear expectations for training accountability, ensuring leaders and trainers are equipped with current materials and aligned on how new team members are developed for success.
• Creates opportunities for continuous education for each department to grow their knowledge of food, beverage, and service to guide the best possible guest experience.
• Drives financial performance in both dining concepts by increasing guest satisfaction, guest check average, and salesmanship.
• Leads with a business-minded approach to drive revenue and support budget adherence.
• Oversees end-of-day procedures, cash handling, and reporting with accuracy and accountability.

Benefits

• Growth Opportunities in a fast-growing company.
• Paid Time Off for full time employees to recharge and enjoy time away from work.
• Paid Sick Time.
• Comprehensive Medical, Dental, and Vision Insurance for full time employees to keep you and your family healthy.
• Life and Disability Insurance for full time employees for peace of mind.
• 401k Matching to help plan for your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed