Director of Service

Nenni and Associates•Milwaukee, WI

About The Position

Our client is seeking a Senior Service Leader – Mechanical Services who will oversee and grow the service organization, driving operational excellence, mentoring teams, and ensuring top-tier customer experiences across multiple markets. What's in it for you: Opportunity to lead a core business unit with senior leadership visibility and influence Shape and grow a stable, well-established organization with long-term potential Build and mentor high-performing teams in a service-focused environment Drive operational improvements and make a tangible impact on efficiency, safety, and customer satisfaction Competitive salary and benefits, with potential upside through departmental performance

Requirements

10+ years in mechanical services, contracting, or related environments
Proven leadership experience managing service teams and operations
Strong operational, financial, and client management skills
Experience with HVAC, plumbing, or other mechanical systems
Excellent communication skills across field teams, clients, and executive leadership

Responsibilities

Provide strategic direction and day-to-day leadership for the service department
Recruit, develop, and mentor managers, supervisors, and field personnel
Oversee scheduling, dispatching, and service workflow to ensure timely, quality delivery
Own service department financial performance including budgeting, forecasting, and revenue growth
Maintain strong client relationships, serve as the escalation point for complex service issues, and identify growth opportunities within accounts and new markets
Implement operational processes, reporting tools, and technologies to improve efficiency and visibility
Champion a culture of safety, quality, and continuous improvement
Collaborate with executive leadership on departmental strategy, growth initiatives, and service offerings