Director of Service-Bell Gardens

Aramark • Bell, CA

6d • $120,000 - $140,000

About The Position

The Director of Service is a key operational leader responsible for elevating service delivery, technical execution, and customer experience across the First Class Vending portfolio. This role is an add-to-headcount investment designed to ensure we consistently deliver on our value proposition through best-in-class equipment uptime, proactive service models, and highly trained teams.

Reporting to the President of First Class Vending, the Director of Service leads a team of Service Managers who oversee field and shop-based Service Technicians. This leader drives performance through structured processes, data-driven decision-making, and innovative service programs that enhance client satisfaction, retention, and operational efficiency.

This role blends strategic leadership with hands-on operational oversight, setting the vision while ensuring flawless execution in the field.

Requirements

• 7+ years of progressive experience in service, maintenance, route-based, or operational leadership roles
• 3-5+ years of leadership experience managing managers and frontline teams
• Proven ability to lead large, distributed teams and drive operational performance
• Strong business acumen with experience using data and metrics to drive decisions
• Demonstrated success in building training programs and improving team capability
• Excellent communication and cross-functional collaboration skills
• Proficiency in Microsoft Office and operational systems (e.g., service platforms, Salesforce)
• Valid driver’s license
• Ability to obtain and retain DOT non-CDL clearance

Nice To Haves

• Experience in vending, OCS, equipment service, logistics, or related industries strongly preferred

Responsibilities

• Lead and develop a team of Service Managers responsible for field technicians and shop operations
• Ensure consistent delivery of proactive and reactive service, minimizing downtime and repeat service calls
• Drive accountability to key service metrics, including response time, first-time fix rate, preventative maintenance completion, and equipment uptime
• Standardize service execution through techniques and best practices across all locations
• Design and implement short- and long-term service strategies that improve efficiency, scalability, and customer experience
• Analyze service trends, inventory usage, and equipment performance to identify opportunities for improvement
• Partner cross-functionally with Sales, Supply Chain, Finance, and Operations to align service capabilities with business growth
• Optimize fleet, parts inventory, and service routing to improve productivity and reduce costs
• Oversee fleet operations in partnership with internal or third-party mechanics, ensuring all vehicles are maintained in accordance with preventative maintenance schedules, safety standards, and regulatory requirements
• Ensure fleet readiness to support service delivery, minimizing downtime and disruptions to client service
• Monitor fleet performance, maintenance costs, and utilization to identify opportunities for optimization and cost control
• Partner with Safety and Operations leadership to reinforce a culture of safe driving, compliance, and accountability across the service organization
• Develop and implement innovative service programs, tools, and technologies to modernize service delivery
• Lead initiatives around preventative maintenance, predictive service models, and technician enablement
• Introduce training programs that elevate technical capability, consistency, and speed to competency
• Champion continuous improvement culture across service teams
• Coach, mentor, and develop Service Managers and technicians to build a high-performing, engaged workforce
• Drive hiring, onboarding, and performance management processes for service teams
• Foster a culture of accountability, safety, and service excellence aligned to Aramark’s  principles
• Build bench strength and succession plans within the service organization
• Ensure service delivery consistently meets or exceeds client expectations
• Partner with Sales and Operations to support installations, expansions, and client transitions
• Act as an escalation point for critical service issues, ensuring rapid resolution and strong client communication
• Drive service excellence as a key lever for retention and growth

Benefits

• Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
• Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.
• Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed