Director of Service Operations

Fowler Automotive • Norman, OK

4d • $150,000 - $300,000

About The Position

In the last 5 years, Fowler Automotive has nearly doubled its size and significantly increased our footprint geographically. We are looking to continue this, and looking to add a new role to our Fixed Operations Support Team. This is a great opportunity to join a collaborative, fast-paced environment where your skills directly support service and operational success. The Director of Service Operations is responsible for ensuring the efficiency and profitability of the dealership’s Service Departments while upholding exceptional customer service standards. This position is in addition to an existing Service Director who has been with our company for years and excelled in their role, but with our increase in size we need to add support. Our chosen candidate will work with our team to help divide the stores in the most appropriate way to better support them, and will serve both Oklahoma and Colorado locations.

Requirements

• Valid Driver's License and MVR acceptable to our Insurance Carrier.
• Four to ten years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Responsibilities

• Forecasts goals and objectives for the service departments and strives to meet them.
• Hires, trains, motivates, and monitors the performance of the service department managers and warranty administrators.
• Ensures Service Managers maintain reporting systems required by general management and the manufacturer.
• Monitors and controls the performance of the service departments using appropriate reports, tracking systems, and surveys.
• Holds monthly meetings with Service Managers to review departmental performance.
• Works directly with Warranty Administrators to monitor and administer warranty claims, as well as understands and maximizes warranty claim profits.
• Makes customer satisfaction a department priority, ensuring that service personnel are courteous and respectful in their interaction with customers.
• Works with Service Managers to find ways to improve the overall profitability of the dealership.
• Fosters professional employee development and coordinates with department managers to determine need for advanced training.
• Communicates daily with all service departments to stay abreast of departmental operations and issues.
• Helps to develop and implement marketing plans which will promote new and repeat business.
• Ensures the service departments maintain good working relationships with customers to encourage repeat and referral business.
• Strives for harmony and teamwork within the departments and with all other departments.

Benefits

• Fowler offers medical, vision, dental life & disability insurances.
• Fowler has a 401K employer matching plan, Paid Time Off, Volunteer Paid Time Off, Paid Holidays, and Parental Leave & Bereavement Leave.
• Fowler also offers its employees access to an employee assistance program.
• Fowler offers job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs.
• Fowler also offers the Mamava Lactation Pods for customers and personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees