Director of Service Design and Commissioning

HammondCare

4d

About The Position

The Director of Service Design and Commissioning leads the strategic planning and delivery of new and expanded healthcare services across HammondCare’s service development pipeline. This pivotal role ensures that all services—including palliative care, older persons’ mental health, ambulatory care, aged care, dementia care and seniors living—are fully operational, safe, compliant, and sustainably resourced. It also guarantees seamless integration with home care and seniors living services to provide a connected, high-quality care experience. The role works in close partnership with HammondCare’s enabling functions, including the Property & Capital Works team—responsible for design and construction—to ensure operational commissioning requirements are fully aligned. Key areas of focus include service design, workforce readiness, policy and procedure development, clinical model implementation, FF&E and medical equipment activation, digital integration, regulatory approvals, change management, and transition-to-service planning. The Director of Service Design & Commissioning provides strategic oversight of commissioning new services, including staged relocations, temporary decant strategies, and post-occupancy evaluations. This oversight drives continuous improvement in care delivery and ensures services remain safe, efficient, and responsive to community needs.

Requirements

• Demonstrated commitment to engage with and uphold HammondCare’s Christian Mission, Motivation, and Mission in Action.
• Minimum 10 years’ experience in healthcare operations, service commissioning, or service transformation within hospital, sub-acute, aged care, or seniors living environments.
• Proven track record in leading operational commissioning and readiness for new or expanded health services, including complex, multi-site programmes.
• Deep understanding of models of care for palliative care, dementia care, and seniors living, including associated clinical governance, safety standards, and regulatory frameworks.
• Exceptional ability to engage and influence diverse stakeholders—clinical, operational, regulatory, and community—with strong communication, negotiation, and change management skills.
• Demonstrated capability in workforce planning, training programme design, FF&E and medical equipment activation, and ICT/digital health enablement.
• Strong skills in developing and managing commissioning budgets, cost profiles, and recurrent operating expenditure planning.
• Robust risk management and programme planning skills, including experience in readiness gates, audits, and governance reporting.
• Ability to mentor and lead multi-disciplinary teams, establish super-user networks, and chair commissioning committees to drive collaboration and excellence.

Responsibilities

• Commissioning Strategy & Governance
• Service Design & Operational Readiness
• Regulatory, Accreditation & Clinical Safety
• Workforce, Training & Change Management
• FF&E and Medical Equipment Activation
• Digital & Building Interfaces
• Transition Planning & Go-Live
• Financial & Commercial
• Stakeholder & External Partnerships
• Risk, Schedule & Quality Assurance

Benefits

• As a registered charity, we offer salary packaging that allows you to have up to $15,900 of your income tax free, along with the ability to spend up to $2,650 on accommodation, meals, and entertainment, all tax free. Pay less tax on your income and increase your take-home pay with these fantastic benefits!
• Enhance your wellbeing with Fitness Passport, offering discounted access for you and your family to local gyms, pools, and fitness centres.
• When you need additional support, our Employee Assistance Program provides free, confidential counselling sessions, ensuring you have the resources to thrive.
• Frontline team members benefit from training in our industry-leading care model, as well as specialised courses in dementia and palliative care.
• We also offer generous scholarships for higher education, along with programs designed to develop leadership and management skills.
• Plus, enjoy a $1,000 bonus for successful employee referrals.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed