Director of Security

Marriott Hotels Resorts•Kansas City, KS

About The Position

This hotel is owned and operated by an independent franchisee, Avion Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Job Summary Plans, directs and coordinates activities relating to the protection and security of company assets, employees, guests and others on site of the hotel. Ensures that established safety and compliance goals and objectives are accomplished in a timely manner. Advises, makes recommendations, assists in the implementation and monitoring of security policies, procedures and programs; complies with federal, state and local legal regulations; and exercises independent judgment in the course of carrying out overall responsibilities and other activities as assigned. Job Responsibilities Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming per brand/management standards. Comply with Marriott and Avion Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Plans, examines, analyzes, evaluates and supervises hotel security operations. Prepares reports and records for management team and compliance. Evaluates current procedures, activities and functions relative to security for the property, team members, and guests. Assists guest with problems with hotel services, and responds to guest complaints or emergencies in a timely manner. Oversee Programs such as Crime Prevention, Loss Prevention, Safety Awareness, and Lost & Found, as needed. Strategically plan all executive protection for VIP visits. Responsible for maintaining thorough knowledge of the law and local police ordinances. Keep training manuals, such as Safety, Bomb Threat and Emergency, up to date. Act as Manager on Duty for the hotel. Conduct safety and security inspections weekly and as necessary. Comply with certification requirements as applicable for position to include: Alcohol Awareness, CPR, First Aid, local security licenses. Prepares periodic budget estimate and reports, as needed. Reviews financial reports to ensure security operation efficiency and quality control. Develops preventative security programs; including the supervision of security personnel. Performs audits of security related performance and conducts physical surveys of premise security, including security equipment condition. Conducts, supervises and prepares reports relating to internal investigations of any losses or violations of hotel regulations, policies and procedures. Develops, implements and manages security training for security team, hotel managers, and overall staff. Assists in preparation of emergency management and contingency planning. Serves as the hotel liaison with public law enforcement, fire and other agencies as it relates to security at the hotel. Works closely with Human Resources in recruitment, selections, transfers, promotions and discipline or dismissal measures of security staff. Provides work directives; resolves problems; sets deadlines to ensure completion of operational security functions. Maintains oversight of safety and security systems and resources, including radios, hotel keys, camera systems, badge access, etc. Use proper two-way radio etiquette at all times when communicating with other employees. Attend meetings as required by management. Perform any other duties as requested by management.

Requirements

Bachelor’s Degree with a major course work in Business Administration, Criminal Justice, Hospitality Management, Security or a closely related field is required.
Principles and practices of security management, including business management practices, personnel practices, administrative practices, security preventative practices, investigatory practices, and related legal responsibilities.
Knowledge of city laws and ordinances.
Ability to work a flexible schedule, including some nights and weekends.
Must be able to convey information and ideas clearly through written and verbal communication.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Must maintain composure and objectivity while under pressure.

Nice To Haves

Experience in a hotel or a related field preferred.

Responsibilities

Plans, examines, analyzes, evaluates and supervises hotel security operations.
Prepares reports and records for management team and compliance.
Evaluates current procedures, activities and functions relative to security for the property, team members, and guests.
Assists guest with problems with hotel services, and responds to guest complaints or emergencies in a timely manner.
Oversee Programs such as Crime Prevention, Loss Prevention, Safety Awareness, and Lost & Found, as needed.
Strategically plan all executive protection for VIP visits.
Responsible for maintaining thorough knowledge of the law and local police ordinances.
Keep training manuals, such as Safety, Bomb Threat and Emergency, up to date.
Act as Manager on Duty for the hotel.
Conduct safety and security inspections weekly and as necessary.
Comply with certification requirements as applicable for position to include: Alcohol Awareness, CPR, First Aid, local security licenses.
Prepares periodic budget estimate and reports, as needed.
Reviews financial reports to ensure security operation efficiency and quality control.
Develops preventative security programs; including the supervision of security personnel.
Performs audits of security related performance and conducts physical surveys of premise security, including security equipment condition.
Conducts, supervises and prepares reports relating to internal investigations of any losses or violations of hotel regulations, policies and procedures.
Develops, implements and manages security training for security team, hotel managers, and overall staff.
Assists in preparation of emergency management and contingency planning.
Serves as the hotel liaison with public law enforcement, fire and other agencies as it relates to security at the hotel.
Works closely with Human Resources in recruitment, selections, transfers, promotions and discipline or dismissal measures of security staff.
Provides work directives; resolves problems; sets deadlines to ensure completion of operational security functions.
Maintains oversight of safety and security systems and resources, including radios, hotel keys, camera systems, badge access, etc.