Director of Security and Safety

Pyramid Global Hospitality•Phoenix, AZ

37d•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook What you will have an opportunity to do: The Director of Security and Safety, leads all safety and security operations for the resort, ensuring a secure environment for guests, team members and physical assets. This role develops and oversees security strategies, emergency procedures, risk-mitigation programs, and team training while upholding the company standards.

Requirements

High School Diploma or GED, required.
Management and supervision experience required.
Five (5) or more years in Security or related experienced required.
Working knowledge of Windows based programs required.

Nice To Haves

Related four college degree, preferred
Customer service experience preferred.

Responsibilities

Screen, interview, select, manage, review and counsel Security and lifeguard team members.
Periodically review Officers and Supervisors logs to ensure completeness and accuracy.
Promote safe work practices.
Assist in ensuring compliance with OSHA standards and preventive measures.
Assist in the development, administration and implementation of safety incentive programs and safety training classes.
Visually identify, correct and record safety hazards.
Lead and direct investigations of accidents, thefts, property loss and unlawful activities.
Document details and advise Management.
Direct coordination of training in life safety, CPR, lifeguard operations as well as other company approved programs, such as fire extinguisher training.
Direct preparation of quarterly fire & life safety audits.
Review and approve departmental schedules/payroll and make necessary adjustments.
Direct and manage Lost and Found function.
Assist as needed with complaints and guest issues.
Preparation and report out of weekly/monthly labor forecasts & actuals.
Execute property loss reports on a monthly basis.
Conduct regular patrol of the property to ensure all areas are safe and secure.
Conduct Security Department meetings.
Attend and participate in other required hotel meetings.
Conduct Monthly Safety Committee Property meetings.
Develop monthly topics to engage committee members and foster safety conversations around the resort.
Update & maintain safety/emergency manuals for the property.
Complete PGH quarterly safety inspection.
Oversee the operation and maintenance of all security technologies, including CCTV, alarms, radios, lock systems and software systems.
Overseeing incident reporting and injury documentation, working closely with HR, claims adjusters and insurance partners, monitoring return to work opportunities (if applicable).