Director of Sales

Gulph Creek Hotels-posted 3 months ago

Full-time • Senior

Radnor Township, PA

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We are seeking a skilled and seasoned Director of Sales to oversee our new Residence Inn in Wilmington, DE! The Director of Sales will plan and implement sales, marketing, and product development programs, both short and long range, targeted toward existing and new markets by performing the following duties personally or through subordinates.

Maintains guest service as the driving philosophy of the operation
Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
Committed to making every guest satisfied
Develops added-value customer service programs
Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance
Meets or exceeds guest satisfaction measures
Ensures hotel standards and services contribute to the delivery of consistent guest service
Implements and practices guest service initiatives, trains, and performs to Gulph Creek Hotel Standards
Develops and implements strategic marketing plans and sales plans and forecasts to achieve corporate objectives for products and services
Develops and manages sales operating budgets
Plans and oversees advertising and promotion activities including print, online, electronic media, and direct mail
Develops and recommends product positioning, packaging, and pricing strategy to produce the highest possible long-term market share
Ensures effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets
Oversees and evaluates market research and adjusts marketing strategy to meet changing market and competitive conditions
Monitors competitor products and sales activities
Establishes and maintains relationships with industry influencers and key strategic partners
Guides preparation of marketing activity reports and presents to executive management
Establishes and maintains a consistent corporate image throughout all product lines, promotional materials, and events
Directs sales forecasting activities and sets performance goals accordingly
Directs staffing, training, and performance evaluations to develop and control sales programs
Directs market channel development activity and coordinates sales distribution by establishing sales territories, quotas, and goals
Represents company at trade association meetings to promote product
Meets with key clients, assisting sales representative with maintaining relationships and negotiating and closing deals
Coordinates liaison between sales department and other sales related units
Analyzes and controls expenditures of division to conform to budgetary requirements
Prepares periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion
Reviews and analyzes sales performances against programs, quotes and plans to determine effectiveness
Directs product research and development
Responsible for growing existing accounts and generating new business for both Rooms department and catering in order to maximize revenue profits

Five years related experience with progressive managerial responsibilities

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