Director of Sales & Service

Capital Credit Union • Green Bay, WI

6d

About The Position

Upholds the Credit Union’s mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” the Director of Sales & Service is responsible for leading and optimizing Capital Credit Union’s sales and service delivery across all member-facing channels. This role ensures a consistent, high-quality member experience while driving sustainable growth through relationship-based sales, coaching excellence, and operational effectiveness. The Director partners with marketing, lending, operations, and digital teams to align strategies, improve performance, and deepen member relationships.

Requirements

• Bachelor’s degree in business, finance, marketing, or related field (or equivalent experience).
• 5+ years of progressive leadership experience in sales, service, or retail operations.
• Demonstrated success leading multi-site or multi-channel teams.
• Ability to travel as necessary.
• Must possess valid drivers’ license with a good driving record.
• Strong leadership, coaching, and communication skills.
• Data-driven and results-oriented decision-making.
• Ability to influence across functions and leadership levels.
• Commitment to member advocacy and cooperative values.

Nice To Haves

• Financial services or credit union experience preferred.

Responsibilities

• Develop and execute sales strategies to drive growth while aligning with the credit union’s mission and values.
• Establish sales goals, KPIs, and incentive strategies that balance member needs and organizational objectives.
• Analyze performance data to identify trends, gaps, and improvement opportunities.
• Ensure consistent, high-quality service standards across branches and member service channels.
• Lead initiatives to enhance the end-to-end member experience.
• Coach and develop leaders and frontline teams to build a strong performance culture.
• Partner with Employee Experience on talent development, performance management, and succession planning.
• Collaborate cross-functionally to improve processes and the member journey.
• Ensure compliance with all policies, procedures, and regulatory requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager