Director of Sales Operations
About The Position
Fox Television’s Digital Sales Division (TVHO) is looking for a strategic and technically proficient Director of Sales Operations. This role is the bridge between our high-energy sales teams and the robust technology that powers them. You will ensure our Digital Order Management Systems (OMS) and Customer Relationship Management (CRM) platforms run at peak efficiency, empowering our teams to hit their targets without technical friction. Key Responsibilities Technical Support & System Troubleshooting Expert Assistance: Serve as the primary point of contact for end-users, delivering rapid and effective technical support via email, Zoom, or in-person. Problem Resolution: Diagnose and resolve complex system errors, data discrepancies, and workflow bottlenecks. Technical Liaison: Act as the internal advocate by escalating high-level bugs to engineering and IT teams, ensuring issues are tracked through to resolution. Training, Enablement & Documentation Resource Creation: Develop and maintain a library of clear, accessible documentation and "best practice" guides to standardize system usage across the department. Cross-Functional Collaboration & Optimization Process Improvement: Partner with Sales, Operations, and IT leadership to identify inefficiencies and gather user feedback for system enhancements. UAT & Implementation: Lead User Acceptance Testing (UAT) for new features, ensuring updates are seamless and align with business goals. System Administration & Data Governance Security Management: Oversee user accounts, role-based permissions, and system configurations to protect sensitive data. Data Integrity: Audit system inputs regularly to ensure accuracy, security, and compliance with company standards. Performance Monitoring & Insights Trend Analysis: Monitor system health and track recurring support requests to identify underlying patterns.
Requirements
- Proven track record in Sales Operations or Ad-Tech support.
- Deep familiarity with Digital OMS and CRM ecosystems.
- Ability to translate complex technical jargon into actionable advice for non-technical users.
- A "data-first" mindset with an obsessive eye for detail and security.
- 5+ years of experience in local broadcasting, sales support, and extensive knowledge of linear and digital Order Management Systems (OMS).
Responsibilities
- Serve as the primary point of contact for end-users, delivering rapid and effective technical support via email, Zoom, or in-person.
- Diagnose and resolve complex system errors, data discrepancies, and workflow bottlenecks.
- Act as the internal advocate by escalating high-level bugs to engineering and IT teams, ensuring issues are tracked through to resolution.
- Develop and maintain a library of clear, accessible documentation and "best practice" guides to standardize system usage across the department.
- Partner with Sales, Operations, and IT leadership to identify inefficiencies and gather user feedback for system enhancements.
- Lead User Acceptance Testing (UAT) for new features, ensuring updates are seamless and align with business goals.
- Oversee user accounts, role-based permissions, and system configurations to protect sensitive data.
- Audit system inputs regularly to ensure accuracy, security, and compliance with company standards.
- Monitor system health and track recurring support requests to identify underlying patterns.
Benefits
- This role is also eligible for an annual discretionary bonus, various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents.
- Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
