Director of Sales - Facility Services Group

Quest Resource LLC. • Raleigh, NC

116d • $140,000 - $150,000

About The Position

Strategically responsible for Divisions sales, order fulfillment, financial results, team member satisfaction and overall customer satisfaction. Create and implement the Divisions annual Business Plan. Provide leadership and management to support the execution of the Business Plan and a positive work environment to maximize team member satisfaction, growth, and development. Tactically, provide day-to-day management and supervision for Project Coordinators, Customer Account Managers, and Salespeople. Provide procedural leadership for the Team and maintain a positive working relationship with supporting departments.

Requirements

• Four-year degree in Business Administration or Interior Design from a FIDER accredited university.
• 3-5 years of proven, progressive leadership and management skills.
• Minimum of 8 years combined experience: design, project management in the commercial furniture industry, sales experience preferred.

Responsibilities

• Create and implement annual FSG Business Plan, FSG Sales Forecast, and customer-specific Account Plans.
• Conduct Executive Reviews for key accounts and building customer relationships through sales and customer-focused activities throughout the year.
• Hire, train, develop, and provide on-going feedback to Project Coordinators, Customer Account Managers, and assigned sales staff.
• Evaluate and implement opportunities for expanded services, increased efficiencies, and decreased costs to increase revenue and/or profit margins.
• Develop and document key policies and procedures for how work is to be performed at key accounts.
• Evaluate and implement opportunities for continuous improvement.
• Responsible for overall customer satisfaction.
• Obtain 'meets or exceeds expectations' scores on applicable FSG customer-provided scorecards, reports, etc.
• Obtain an average score of 8.5 on returned customer surveys including specific order as well as semi-annual relationship surveys.
• Lead and ensure fulfillment of departmental quarterly Customer Satisfaction bonus goals.
• Lead FSG customer loyalty activities such as semi-annual Customer Appreciation events.
• Continuously train to Sundown Rule.
• Achieve quarterly and Annual sales forecast.
• Achieve 8.5% or better Team Member Satisfaction Score in annual survey.
• Achieve an average score of 8.5 on returned Customer Satisfaction and Relationship surveys.
• Achieving divisional zero sell goal.
• Achieve Project Coordinator and CAM billable service rate of >80%.
• Keep Quarterly Operating expenses within budget.
• Hold quarterly Work Compass updates with all direct reports.

Benefits

• Base Salary: 140,000 - 150,000 year
• Bonus
• Full Benefit offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees