Director of Safety, Quality, and Patient Experience
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About The Position
Cleveland Clinic is seeking a dynamic, experienced professional to lead safety, quality and patient experience for our Center for Connected Care. This role will make an impact on healthcare across the organization and within the communities we serve, ensuring we provide safe, top-quality care within the areas of Home Care, Hospice, Home Infusion, Home Respiratory Therapy, Medical Care at Home and SNF Connected Care. The Director of Safety, Quality and Patient Experience (SQPE) directs the safety, quality and patient experience within the Center for Connected Care. This leader acts as a member of the local leadership team and supports unique challenges. This leader models Cleveland Clinic Core Values and behavioral standards, ensures compliance with reporting, accreditation, and governance requirements. Additionally, this leader enables the STEEEP (Safe, Timely, Effective, Efficient, Equitable and Patient-Centered) focus on SQPE. This caregiver also leads the SQPE department to ensure consistency in application of assurance and improvement processes, collaborates with subject matter expert leaders in nursing quality, accreditation, EHS (Environmental Health and Safety), Radiation Safety, Safety, High Reliability, Infection Prevention, etc., to drive the organization to a consistent approach to being the best place to receive care anywhere.
