Director of RPA & Automation Operations

HUB International • Chicago, IL

39d

About The Position

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions. Position Overview HUB is seeking a Director of RPA & Automation Operations to lead our enterprise Robotic Process Automation (RPA) Center of Excellence (CoE). This strategic leadership role is responsible for managing HUB's RPA portfolio of production automations, overseeing vendor relationships and managed service providers, establishing governance frameworks, and driving operational excellence across automation initiatives. The Director will partner closely with the RPA and engineering development team to ensure sustainable growth, compliance, and measurable business value from automation investments.

Requirements

• 7+ years of experience in RPA, intelligent automation, or related technology fields
• 5+ years of hands-on experience with platforms including Orchestrator, Studio, and production management
• 3+ years in a leadership role managing RPA teams, vendors, or Centers of Excellence
• Proven experience managing MSP relationships, RFP processes, and vendor contract negotiations
• Strong understanding of RPA governance frameworks, security requirements, and compliance standards
• Experience building and scaling automation programs in large, complex organizations
• Bachelor’s degree in computer science, Information Technology, Business Administration, or related field

Nice To Haves

• UiPath certifications (UiPath Certified Professional, Solution Architect, or Business Analyst)
• Experience with additional RPA platforms (Automation Anywhere, Blue Prism) and process mining tools
• Knowledge of AI/ML integration with RPA, including Document Understanding and intelligent automation
• Insurance or financial services industry experience
• Master's degree or MBA
• Experience with ServiceNow, Agile/Scrum methodologies, and ITIL frameworks

Responsibilities

• RPA Center of Excellence Leadership Lead the RPA Center of Excellence, defining governance models, best practices, and operational standards
• Own the RPA portfolio lifecycle from demand intake through production support, ensuring automations deliver sustained business value
• Develop and maintain RPA roadmaps aligned with HUB's enterprise AI and automation strategy
• Create and enforce automation standards, coding principles, documentation requirements, and change management processes
• Drive continuous improvement initiatives to optimize performance, reduce exception rates, and increase automation ROI
• Vendor & Contract Management Manage strategic relationships with vendors, managed service providers (MSP), and RPA development contractors
• Lead RFP processes for RPA services including requirements definition, vendor evaluation, and contract negotiation
• Oversee MSP relationships for automation monitoring, maintenance, exception handling, and production support (SLA management, performance tracking, cost optimization)
• Manage annual licensing budgets, renewals, and commercial negotiations with RPA platform vendors
• Evaluate and recommend new RPA tools, AI/ML integrations, and hyper automation capabilities
• Governance & Compliance Develop and maintain RPA governance frameworks including risk assessment, security protocols, and audit controls
• Ensure automation solutions comply with regulatory requirements, data privacy standards, and enterprise security policies
• Establish demand management processes to prioritize automation opportunities based on business value and feasibility
• Maintain comprehensive documentation including bot inventory, process specifications, and operational runbooks
• Provide executive reporting on RPA program health, ROI metrics, and strategic initiatives
• Operations & Production Support Oversee production operations for automations across critical business processes including claims, policy servicing, financial operations, and more
• Manage incident response, root cause analysis, and resolution for production bot failures
• Implement monitoring dashboards, alerting systems, and proactive maintenance schedules
• Coordinate capacity planning, infrastructure requirements, and Orchestrator administration
• Partner with IT teams on infrastructure, security, and deployment pipeline requirements
• Stakeholder Engagement & Change Management Partner with business units across HUB's diverse regional offices to identify, evaluate, and prioritize automation opportunities
• Lead change management initiatives to drive RPA adoption and address workforce concerns
• Build and maintain strong relationships with process owners, SMEs, and executive sponsors
• Develop training programs and knowledge-sharing resources to enable RPA adoption across the organization

Benefits

• HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees