Director of Rooms

Stonebridge Hospitality Management

11d • $58,000 - $62,000 • Onsite

About The Position

The Director of Rooms oversees the day-to-day and long-term operations of all rooms-related departments, ensuring exceptional guest experiences and efficient collaboration between teams. This role works closely with the General Manager to drive operational excellence and achieve property goals.

Requirements

• Minimum of 4 years of progressive experience in rooms operations management, preferably in hospitality.
• Strong leadership and team management skills.
• Proficiency in property management systems and Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Proven ability to handle guest complaints and resolve operational issues effectively.
• Experience in budget preparation and financial management.
• Strong organizational and multitasking abilities.
• Ability to work collaboratively with other departments to ensure seamless operations.

Responsibilities

• Supervise and manage front office, housekeeping, PBX, reservations, maintenance, and dock management teams.
• Ensure guest check-in, check-out, and room allocation are performed promptly and courteously.
• Monitor room occupancy and coordinate with other departments to optimize service and maximize efficiency.
• Address and resolve guest complaints and operational issues in a timely manner.
• Oversee daily housekeeping operations, ensuring rooms and public areas meet company standards.
• Ensure compliance with credit control procedures, billing accuracy, and timely processing of guest accounts.
• Liaise with department heads to coordinate services and ensure guest satisfaction.
• Conduct regular staff performance evaluations and provide training to support professional development.
• Monitor and maintain inventory levels for supplies, linens, and cleaning materials.
• Prepare and submit annual budgetary information and updates.
• Serve as the Manager on Duty (MOD) when required.
• Participate in property meetings, reporting on room division operations and providing insights for improvement.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Benefits

• Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees