Director of Rooms

HEI Hotels & Resorts • Pasadena, CA

388d • $90,000 - $110,000

About The Position

The Director of Rooms at Westin Pasadena is responsible for managing all aspects of the Rooms Department, which includes Front Office, Guest Services, Housekeeping, and Laundry. This role aims to achieve guest satisfaction and meet the operating and financial goals set by the hotel owner. The Director will supervise department managers, develop budgets, and ensure compliance with hotel standards and policies.

Requirements

• Minimum 3 years of management experience, preferably in rooms.
• Bachelor's degree preferred.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Able to resolve guest, supervisor and associate conflicts.
• Effective verbal and written communication skills.

Nice To Haves

• Experience in a luxury hotel environment.
• Familiarity with labor management tools and budget forecasting software.

Responsibilities

• Supervise all Rooms Department Managers on daily, weekly, monthly and annual action plans related to property strategic plan.
• Communicate, both verbally and in writing, to provide clear direction to staff.
• Help realize and contribute to Rooms Standard Operating Procedures and Policies.
• Develop and execute Room's division budget and revenue forecasts.
• Develop and implement controls for expense management.
• Utilize labor management tools to schedule and control labor costs.
• As a member of the Executive Committee for the property, help create and execute the financial objectives of the hotel.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Benefits

• Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield.
• Vision insurance programs through EyeMed.
• Vacation, Sick and Holiday programs.
• Pet insurance through the ASPCA.
• Supplemental, Spousal and Child Life insurance.
• Short and Long-Term Disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through 'YouDecide' and Hotel Room Discount programs.
• DailyPay partnership for early access to earnings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: Bachelor's degree