Director of Rooms (Shipboard)
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About The Position
The primary responsibilities of the Shipboard Director of Rooms is to direct and oversee the activities of the Guest Services, & Rooms Departments, including Spa, KFAS, Housekeeping, Front Office, Retail. In conjunction with the Hotel's leadership team and Yacht General Manager, collectively makes key strategic and operational decisions. Directly supervises the HODs and ensures thorough communications and follow-up on any problems, guest or crew requests or special requirements. Assures standards are met, guests and crew are satisfied, and problems are promptly resolved. Works closely with the shoreside Sales & Marketing teams to enhance occupancy levels and rates and assist in preparing business forecasts. Routinely inspects all areas in the housekeeping department. Resolves customers complaints for all areas of hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Resolve complaints in person, by phone or through written communication. Develops relationship with return guests, group contacts and their guests in order to provide a personalized level of service. Assures that financial goals of the division and the Yacht are being met. Monitors and controls labor expense and other divisional expenses such as supplies and equipment. In collaboration with the Yacht GM, maintains annual budget for the division. Maintains close relationship with retail vendors and concessions. Assures that FSY Service and Culture standards are being met. Leads in a way that supports FSY Mission and Philosophy. Supports and creates programs and initiatives that encourage employee development, training and career growth within the Rooms division.
