Director of Rooms - Hotel Santa Barbara

Hotel Santa Barbara • Santa Barbara, CA

443d • $90,000 - $100,000

About The Position

The Director of Rooms at Hotel Santa Barbara is a key leadership role responsible for overseeing all functions of the Front Desk and Housekeeping departments. This position ensures that guests receive exceptional service and that hotel standards for cleanliness and maintenance are met. The Director will manage staffing, scheduling, and operational expenses while fostering a positive guest experience and maintaining strong relationships with repeat guests and corporate accounts.

Requirements

• High school diploma or equivalent education required.
• Ability to handle cash and confidential information.
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Ability to read/write reports and business correspondence.
• Effective communication skills with managers and employees.
• Basic computational ability for mathematical tasks.
• Proficiency in operating various office equipment including computers, calculators, copiers, scanners, and fax machines.
• Working knowledge of Microsoft Office including Word, Excel, and Outlook.
• Attention to detail and knowledge of company products.

Nice To Haves

• Bachelor's Degree in Hospitality or related field.
• Two to four years of experience in Front Desk, Guest Services, and/or Housekeeping, including at least two years of management experience.

Responsibilities

• Direct all functions of the Front Desk and Housekeeping departments.
• Ensure all guests are treated efficiently and courteously, applying all service standards.
• Conduct regular inspections of the hotel property to ensure cleanliness and maintenance standards are met.
• Manage operating expenses to maximize costs without sacrificing guest services.
• Order and maintain guest and cleaning supplies, as well as uniform inventory.
• Maintain a neat and clean professional appearance at all times.
• Handle guest service enrichment and recovery.
• Maintain positive relationships with repeat guests and corporate accounts.
• Ensure compliance with customer satisfaction quality standards and policies.
• Create training programs and maintain organized associate files in conjunction with Human Resources.
• Maintain reservation standards and strategies to maximize bookings and revenue.
• Work with accounting to minimize levels of account receivables.
• Coordinate activities with other hotel departments to enhance communication and guest satisfaction.
• Oversee employee performance appraisals and ensure timely completion.
• Make employment and termination recommendations, including interviewing and hiring personnel.
• Provide orientation on company and department rules, policies, and procedures to new employees.
• Schedule labor according to anticipated business activity and ensure staffing needs are met.
• Administer corrective action for violations of company policies.

Benefits

• Paid training
• Health insurance
• 401(k)
• Paid time off
• Employee discount
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Accommodation
• Education Level: High school or GED