Director of Rooms & Guest Services - DoubleTree by Hilton Philadelphia Center City

Hilton • Philadelphia, PA

398d

About The Position

The Director of Rooms and Guest Services at DoubleTree by Hilton Philadelphia Center City is responsible for overseeing key guest contact departments, ensuring exceptional service delivery, and managing the overall operations of guest services, bell/door services, and housekeeping. This role involves providing leadership, guidance, and support to department heads and team members, while also maintaining budgetary oversight for the rooms division.

Requirements

• Thorough knowledge of all guest services and housekeeping department operations.
• Excellent written, verbal, and organizational skills.
• Computer literacy and financial management skills.
• Ability to resolve conflicts among guests, supervisors, and employees.
• Ability to manage multiple tasks effectively.
• Effective listening and clear communication skills with guests and coworkers.

Responsibilities

• Direct the activities of key guest contact departments by providing guidance, leadership, and instruction to department heads and managers.
• Hire, supervise, counsel, discipline, and evaluate all guest services staff.
• Monitor all rooms-related systems to ensure proper procedures are followed for an outstanding guest experience.
• Communicate with guests and team members to answer questions and resolve issues.
• Manage executive office projects by directing staff and monitoring progress as required.
• Interact positively with customers and resolve problems to their satisfaction.
• Ensure guest reservation policies, standards, and procedures are met.
• Ensure housekeeping procedures are efficiently followed and any issues are immediately resolved.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 251-500 employees