Director of Risk Management

eBay • Austin, TX

8d • Hybrid

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About The Role The Risk function at eBay works to ensure phenomenal experiences when buyers and sellers come together on the world’s biggest marketplace. It involves fully understanding Payments & Risks on the platform. The team identifies opportunities and helps build scalable solutions that improve user experience. We are multi-disciplinary with broad industry experience and strong analytical and quantitative skills. We seek a high energy, driven, collaborative team member with extensive problem-solving abilities. The goal is to apply innovative risk analytics, insights, and visualization to advance the risk management roadmap. Successful candidates should be quick learners and strategic problem solvers. They must be operationally focused and effective facilitators. In this role, you will build partnerships across product, engineering, data science, payments, customer experience, and other teams. Together, you will develop and deploy science that protects eBay and its customers. Skills in defining problems, conducting rigorous analysis, and making recommendations are essential. Candidates should also demonstrate outstanding interpersonal skills, initiative, and integrity.

Requirements

• Dedication to working our Hybrid Model with 3 days per week out of either our Austin, TX or Salt Lake City, UT office.
• Bachelor’s degree in a relevant quantitative field: such as Statistics, Mathematics, Economics, Operations Research.
• 10+ years of experience in risk and fraud management, analytical and operational role in fast-paced environments
• Experience working cross functionally with product, data science and engineering leaders and teams
• Excellent written and spoken communication skills, and ability to communicate sophisticated technical topics in clear simple terms
• Outstanding communication skills: Communicate ideas succinctly and accurately; tailor your communication to a broad range of audiences; active listening and good presentation skills.
• Maintain strong knowledge base of key industry trends, developments, and innovations in payment industry fraud, authentication, mitigation strategies, and emerging solutions

Nice To Haves

• Prior Payments/eCommerce/Fintech / Consulting experience a strong plus

Responsibilities

• Lead and collaborate with a wide range of partners and team members to advance pivotal initiatives.
• Deliver scalable global risk management policies and business operations efficiently and on time.
• Craft and communicate the team’s strategy, roadmap, and ongoing progress via high-impact presentations and updates for eBay’s c-suite and other executive partners
• Help organize and syndicate the rich data and insights available to the Risk team from various resources to enable effective decision-making and prioritization
• Look across the business to draw out insights, drive efficiencies and solutions to business problems to ensure the team is setup to meet business goals
• Monitor the performance of risk strategies and proactively seek out opportunities for improvement in policy, operations, and product
• Rigorously set and measure operational metrics and outcomes, and continually improve processes at scale

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees