Director of Revenue Retention

Raptor Technologies

101d

About The Position

We are seeking a strategic, data-driven Director of Revenue Retention to lead our efforts in maximizing customer lifetime value, reducing churn, and driving sustainable growth for our SaaS solutions in the K-12 safety software market. This role combines deep financial acumen with a strong understanding of subscription-based business models, ensuring that retention strategies are both customer-centric and revenue-optimized. The Director will partner closely with Finance, Customer Success, and Sales, to design and execute initiatives that protect and expand recurring revenue across our portfolio.

Requirements

• Bachelor’s degree in Finance, Business, Economics, or related field; MBA or equivalent preferred.
• 7+ years of experience in revenue retention, finance, or revenue operations, in a SaaS environment.
• Strong understanding of subscription and ARR/MRR metrics, particularly within K-12 or public sector software markets.
• Exceptional financial modeling skills and experience with business intelligence tools (e.g., Tableau, Power BI, Looker).
• Proven track record of reducing churn and increasing net revenue retention in a SaaS organization.
• Excellent communication and executive presentation skills, with the ability to distill complex data into actionable insights.
• Experience working with K-12 districts or education agencies is highly preferred.

Responsibilities

• Develop and own the revenue retention roadmap, with measurable goals for gross and net retention.
• Use financial modeling to forecast retention outcomes, identify at-risk revenue segments, and optimize renewal pricing strategies.
• Define and track key retention KPIs, such as logo retention rate, expansion revenue, contraction revenue (down-sell, price concessions), and churn rate.
• Identify 'at risk' accounts and develop and implement appropriate mitigation plans to reduce or eliminate churn.
• Partner with Finance to conduct detailed cohort, segmentation, and lifetime value analyses to guide decision-making.
• Evaluate customer health metrics against financial performance to prioritize retention interventions.
• Create ROI models for retention initiatives and track actual vs projected outcomes.
• Provide a weekly, rolling at risk and forecasted churn report.
• Collaborate with Customer Success to design proactive engagement and renewal processes tailored to the K-12 buyer journey.
• Create retention programs and initiatives that address the needs of our customer base.
• Align with Sales to ensure smooth handoffs, strong onboarding experiences, and upsell/cross-sell opportunities.
• Partner with Product Management to address product adoption gaps and usage patterns impacting renewals.
• Support development of renewal pricing models, discount strategies, and multi-year agreements to maximize lifetime value.
• Monitor competitive pricing trends in the K-12 EdTech safety sector and adjust retention playbooks accordingly.
• Lead a team or serve as a senior individual contributor with influence across multiple departments.
• Serve as the go-to subject matter expert on the financial impact of retention initiatives for executive leadership.
• Present regular retention performance reports to the executive team and board.

Benefits

• Remote-first philosophy
• Flexible paid time off
• Paid parental leave
• 11 Paid holidays per year
• Workplace flexibility
• Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
• 401(k) employer contribution to help you plan for the future
• Company paid life insurance, STD, and LTD
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees