Fama Technologies Inc.-posted 3 months ago
$160,000 - $180,000/Yr
Full-time • Senior
Los Angeles, CA
11-50 employees

The Revenue Operations Director thrives at the intersection of process, data, strategy, and execution. This position will lead the operational backbone that supports our entire go-to-market organization, from marketing, sales execution, customer onboarding and success, to channel enablement. Core to this role is being adept at disconnecting actuals from analysis. Fama operates in both direct & channel sales business models, the latter of which can create significant attribution gaps. The ideal candidate welcomes that challenge, blending art & science together to build analyses. We want someone who loves the process of building, not just the outcome. We are seeking an operator who turns data into a GTM story. RevOps will not just build things, but communicate the ‘why’, and coach our team to ensure full adoption. Leading from the front and with a focus on execution, this person will be creating reporting and analytics that drive alignment across GTM teams. This role will also partner with leadership on strategy and will own relationships with consultants and external vendors to implement solutions that allow Fama to scale.

  • Build, implement, and refine processes that align Marketing, Sales, Customer Success, and Partner motions into a single cohesive funnel.
  • Optimize the capturing, tracking and scoring of leads and ensure seamless enrichment and routing to sales & partner teams.
  • Create consistent reporting and dashboards to provide accurate pipeline health, conversion rates, and revenue forecasts.
  • Standardize and document the buyer journey stages, entry/exit criteria, and handoffs between teams to ensure consistent execution.
  • Maintain CRM and related systems as the single source of truth for funnel data, ensuring data accuracy, hygiene, and integrations across tools.
  • Analyze funnel performance to identify bottlenecks and opportunities, run experiments to improve conversion rates at each stage, and provide actionable insights to marketing, sales, success and partner team leaders.
  • Own day-to-day configuration, workflows, automation, and data hygiene within HubSpot (and connected systems) to ensure it supports the revenue team needs.
  • Manage integrations between CRM, marketing automation, reporting, and finance tools; evaluate and implement new technology as business needs evolve.
  • Provide training, documentation, and support to GTM teams to ensure effective adoption and consistent usage of the CRM and related tools.
  • Build and maintain executive-level and team-level dashboards (pipeline, funnel conversion, retention, usage, revenue) to provide visibility across GTM functions.
  • Track KPIs across marketing, sales, channel, and customer success; analyze trends, identify issues, and deliver insights to improve performance.
  • Partner with GTM leaders to develop revenue, pipeline, and usage forecasts, ensuring accuracy and consistency in reporting.
  • Maintain data integrity across CRM and connected systems, ensuring metrics are reliable and definitions are standardized.
  • Run deep-dive analyses (e.g., cohort analysis, campaign ROI, churn drivers) and present findings to inform strategic decision-making.
  • Partner with Marketing, Sales, Partnerships, and Customer Success to ensure processes, data, and reporting are optimized across the customer lifecycle.
  • Drive and support cross-functional initiatives (e.g., territory planning, partner enablement) by providing data, process design, and support.
  • Ensure visibility, documentation, and smooth adoption of new processes, tools, and policies.
  • 7-10 years of experience in Revenue Operations, Sales Operations, or GTM Operations at a B2B tech company.
  • 4-6 years of experience managing cross-functional operational processes, systems, and data for the GTM teams, with at least 5+ years in a leadership role.
  • Advanced proficiency with HubSpot and integrations with AI tools, data enrichment, intent solutions, partner enablement, etc.
  • Proven ability to build, implement and measure operational processes across multiple functions for hyper-growth ensuring optimization and sustainability at scale.
  • Advanced skills in data management, reporting and analysis (Excel/Sheets, BI tools, HubSpot reporting) with ability to analyze quickly and prioritize recommendations.
  • Excellent problem-solving skills with the ability to balance strategic thinking & planning along with tactical execution.
  • Experience effectively managing projects with consultants or external vendors.
  • Strong communication and collaboration skills; able to bring team members along during times of change and work across GTM, Product & Finance teams to drive results.
  • $160,000 - $180,000 a year
  • Performance-based compensation incentives available, On-Target-Earnings $180,000 - $200,000
  • Equity: Share options available
  • Medical, Dental, Vision, and Life Insurance
  • 401(k) plan with company match
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