Director of Revenue Cycle Management (RCM)
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About The Position
The Director of Revenue Cycle Management (RCM) at Behavioral Innovations is a pivotal role responsible for overseeing the execution and daily management of all revenue cycle functions within the organization. This position entails direct oversight of accounts receivable collection efforts, with a primary focus on reducing bad debt associated with collection experiences. The Director will manage various aspects of the revenue cycle, including payor billing, payor collections, patient responsibility management, contracting, credentialing, cash posting, and insurance verification. Reporting directly to the VP of RCM, the Director will be tasked with executing all initiatives, implementing system changes, and driving process improvements for the RCM team. In this role, the Director will hire, train, and supervise the entire revenue cycle function to ensure timely billing and collection for all third-party payer contracts. Collaboration with the Senior Vice President of Outreach & Patient Access, Senior Director of Business Optimization, and Regional Directors of Operations is essential to ensure that proper processes are in place to reduce denials and enhance authorizations. The Director will also be responsible for developing and overseeing the company's patient responsibility collection strategies, vendor relationships, and processes aimed at improving overall collection rates and client experiences. The Director will maintain compliance with HIPAA regulations, design audit processes to ensure claims billing accuracy, and develop detailed policies and procedures to hold internal teams accountable for adhering to best practices and regulatory requirements. This role requires a strong commitment to patient satisfaction, effective communication, and problem-solving skills, as well as the ability to establish measurable goals for the RCM function and monitor performance throughout the year. The Director will also assist in the company's revenue growth objectives and participate in ongoing training and professional development opportunities for all employees.
