Director of Retail, FIFA World Cup & Olympics LA28

Fanatics Inc•Los Angeles, CA

49d•Onsite

About The Position

As the Director of Retail, FIFA World Cup & Olympics LA28, you will oversee planning, execution, and performance across high-profile FIFA event retail locations. You'll lead and support location managers, guide cross-functional coordination, and ensure a consistent, premium fan experience throughout the region.

Requirements

5+ years of multi-site retail and event operations experience, fast-paced, high-volume environments.
Proven success in team leadership across geographically dispersed locations.
Strong organizational, time management, and analytical skills with a hands-on approach.
Ability to switch seamlessly between regional oversight and localized, site-specific leadership.
Experience building team culture and managing people's operations across different markets.
Solid knowledge of retail systems, KPIs, inventory processes, and POS platforms.
Physical ability to lift 50 lbs. and work on your feet during long event days.
Flexibility to travel and adapt quickly in dynamic, evolving event environments.

Responsibilities

Help recruit, lead and mentor Location Managers across event retail sites, ensuring alignment with Fanatics' operational standards and retail goals.
Own detail-level operational planning activities (selling locations, branding, POS needs, merchandising, on-site warehousing and logistics, etc.) for each of the event retail sites (stadiums & fan fests) with the region.
Partner with HR to develop and implement regional (and city-based) strategies around staffing, infrastructure, logistics, and inventory deployment in collaboration with internal departments.
Coordinate with FIFA & LA28 partners, venues, and vendors to ensure operational readiness and brand consistency across all assigned markets.
Drive cross-site collaboration to ensure best practices and shared solutions for common challenges.
As the tournament / event enters the critical execution stage, overseeing all aspects of retail operations including team leadership, customer experience, inventory, sales performance, and issue resolution.
Act as key point of contact for all client, vendor, and internal communications and and Establish regular communication and alignment as well as be primary point of contact on all aspects of the operation with selected retail operator for the stadium and act as key point of contact for client, and internal communications
Lead by example, providing direct, on-the-ground support, coaching, and problem-solving to ensure operational excellence during the event.
Ensure the successful buildout and breakdown of retail operations (fixtures, tents, POS, fixed retail locations) across assigned sites.
Support merchandising execution including planograms, product placement, and real-time inventory management.
Supervise staffing plans, training, scheduling, and performance across locations.
Monitor and be able to articulately communicate KPIs (sales, foot traffic, staffing productivity) to key stakeholders and make data-driven adjustments during the event.
Conduct post-event reviews for each site, including financial performance, inventory reconciliation, and staff assessments.
Collaborate with finance and logistics to complete regional profit/loss analysis and inventory close-out procedures.
Prepare executive summaries and detailed reports outlining key wins, challenges, and improvement areas for future events.