Director of Retail Operations – Cannabis Dispensaries

Dacut•West Bloomfield, MI

11d

About The Position

We are seeking a highly experienced Director of Retail Operations to lead and scale our multi-location cannabis retail organization. This role is ideal for a proven operator with deep cannabis retail expertise, strong leadership abilities, and hands-on experience optimizing high-volume dispensaries in Michigan . You will drive retail strategy, operational excellence, compliance, customer experience, and team performance across all markets—while championing a People First culture rooted in our core values. As a key member of our leadership team, you will oversee: 📈 retail strategy 🛒 sales execution 📦 inventory performance 📝 METRC compliance 📚 SOP development 👥 training & staffing 🏬 new store openings You will shape the retail operating model and align stores with brand standards as we continue to grow.

Requirements

5+ years in retail operations leadership (cannabis preferred).
Deep knowledge of Michigan cannabis laws, CRA rules, and METRC.
Proven multi-unit retail leadership success.
Strong data-driven decision-making skills.
Expertise in inventory, aging product rotation, and promotional strategies.
Experience creating SOPs, training programs, and scalable systems.
Outstanding leadership, communication, and organizational ability.
Ability to travel frequently.

Responsibilities

Deliver a People First vision aligned with company values and mission.
Lead with integrity, accountability, and strong operational knowledge.
Inspire and develop retail management teams, driving engagement and performance.
Oversee day-to-day operations for all dispensaries, ensuring consistency and compliance.
Implement and scale retail strategies as the footprint expands.
Own and maintain the retail operating model across all markets.
Identify process gaps and drive improvements that elevate efficiency and customer experience.
Develop and optimize sales strategies to increase conversion and profitability.
Use data, insights, and staff feedback to improve customer experience.
Support promotions and marketing content to enhance sell-through and move aging inventory.
Manage inventory for high-volume retail environments.
Oversee aging product rotations, markdowns, promotions, and sell-through strategies.
Ensure accurate tracking, reconciliation, and shrink management.
Ensure full adherence to METRC reporting and all Michigan cannabis regulations.
Conduct compliance audits and maintain staff training standards.
Stay up-to-date on all state laws and operational compliance changes.
Develop and maintain SOPs for all retail functions.
Lead training on sales, compliance, service, product knowledge, and operations.
Mentor managers to ensure consistent execution across all stores.
Partner with marketing, HR, finance, inventory, design, and creative teams.
Ensure brand standards are met in layout, merchandising, and customer experience.
Support store flow improvements and planning for new stores.
Oversee retail tech stack: POS, METRC tools, kiosks, scheduling systems, etc.
Ensure systems support scalability and high-volume retail performance.
Research and assess new retail site opportunities.
Oversee full opening cycle: planning, staffing, training, IT, merchandising, launch.
Travel to all locations to ensure execution excellence.
Manage store budgets, staffing, inventory, and operational costs.
Analyze financial performance and identify cost-saving + revenue opportunities.