Director of Retail Operations

Island Pezi•Mankato, MN

40d•Onsite

About The Position

The Director of Retail Operations is responsible for the execution, consistency, and performance of all Prairie Island CBH Inc. retail operations. This role leads the day-to-day operation of retail locations, ensuring that company standards, operating procedures, regulatory requirements, and performance expectations established by the CEO and Board of Directors are implemented effectively across the retail enterprise. The Director of Retail Operations serves as the primary operational leader for retail execution, translating company strategy into disciplined, compliant, and efficient store-level operations. This position oversees retail staffing structures, training implementation, operational systems, customer experience standards, and performance metrics, while ensuring seamless coordination with distribution, compliance, marketing, and finance functions. Reporting directly to the Chief Executive Officer, the Director of Retail Operations is accountable for retail operational readiness, ongoing performance optimization, and the successful execution of new retail openings. This role assists with mapping enterprise strategy and plays a critical role in informing leadership through accurate reporting, KPI tracking, and operational insight to support decision-making, growth, and long-term sustainability.

Requirements

Professional appearance, attitude, and interpersonal/social skills
Must complete the application and Cannabis Commission licensing process in a timely and professional manner
Must possess valid driver's license
Minimum of 4 years of experience in retail management
Associate degree in Business Administration, Operations Management, or related field
Strong track record of leading teams, driving performance, and achieving business objective
Ability to prioritize and manage multiple tasks
Excellent customer service and verbal communication skills
Excellent organizational skills
Ability to maintain strict standards of confidentiality
Excellent written and verbal communication skills
Strong computer skills Microsoft Office (Word, Excel and Outlook)
Ability to work independently and effectively with minimal supervision
Successful experience working in a team setting
Basic math skills
Accurate data entry and record-keeping
Attention to detail and results orientated
Must successfully pass a background check
Must successfully pass a drug test for all substances non-cannabis
Must be located in Minnesota and able to work onsite daily

Nice To Haves

In-depth knowledge of cannabis industry regulations, supply chain management, and retail operations
Strong leadership, decision-making, and problem-solving skills
Excellent communication and interpersonal skills, with the ability to collaborate across departments and build strong relationships with stakeholders
Knowledge of cannabis regulatory compliance including seed-to-sale tracking systems like METRC
Familiarity with enterprise systems including ERP, POS, and data systems to support data-driven decision-making
Analytical mindset with the ability to monitor and optimize operational performance using data and key performance indicators (KPIs)
Strategic thinker with a focus on long-term growth and scalability
Experience working in a tribal setting

Responsibilities

Lead all day-to-day retail operations, ensuring consistent execution of company standards, SOPs, and regulatory requirements
Ensure retail locations operate efficiently, safely, and in full compliance with Tribal, state, and federal regulations
Monitor retail performance, customer experience, and operational readiness across all stores
Track and manage retail KPIs, including sales performance, labor efficiency, compliance metrics, and customer experience indicators
Provide accurate and timely operational reporting to the CEO
Identify operational risks, inefficiencies, and improvement opportunities and propose corrective actions
Lead, develop, and support retail managers and supervisors, ensuring clarity of expectations and accountability
Implement training programs and operational education in coordination with Human Resources and compliance leadership
Foster a positive, professional retail culture focused on teamwork, accountability, and customer service excellence
Support performance evaluations, coaching, and corrective action as needed
Work closely with the Director of Distribution Operations to ensure product availability, inventory alignment, and store readiness
Coordinate with compliance, finance, marketing, and HR teams to support retail operations
Support the CEO in the operational execution of new retail openings, including staffing, training, and systems implementation
Serve as the primary operational communication link between retail teams and executive leadership
Escalate operational, compliance, or staffing issues to the CEO in a timely and solution-oriented manner
Ensure clear and consistent communication flows to store-level leadership