Director of Retail Operations

Villanova University • Villanova, PA

411d

About The Position

The Director of Retail Operations at Villanova University is responsible for overseeing and supporting the operational managers across 16 retail dining locations. This role is crucial for providing strategic guidance and ensuring operational excellence in Dining Services, enhancing the dining experience for students, faculty, and staff while maintaining high standards of quality, service, and customer satisfaction.

Requirements

• Five to seven years of food service management experience, including overseeing managers and a culinary team in a multi-concept operation.
• Strong leadership and management skills with effective communication abilities.
• Proven customer service skills and the ability to work independently.
• Familiarity with preventive maintenance, kitchen equipment, and POS technology (Micros/C-BORD).
• Knowledge of food safety, sanitation, allergy awareness, and food quality standards.
• Experience with payroll, scheduling, and attendance tracking.
• Bachelor's Degree in hospitality, business, or a related field preferred.
• ServSafe Certification preferred or to be updated within 3 months.

Nice To Haves

• Allergy awareness training preferred.

Responsibilities

• Monitor and support operational managers in personnel oversight, including hiring, scheduling, training, discipline, and termination.
• Oversee financial processes managed by operational managers, ensuring adherence to financial targets and budget guidelines.
• Ensure compliance with food safety and sanitation guidelines through effective supervision and periodic inspections.
• Monitor adherence to menu guidelines and food presentation standards, ensuring quality checks and proper food handling.
• Support operational managers in ordering and inventory management, maintaining accurate inventory levels and storerooms.
• Ensure effective management of equipment maintenance and custodial issues by operational managers.
• Monitor product mix and gather feedback to track industry trends and maintain the correct product offerings.
• Assist with marketing efforts and special promotions for various dining locations.
• Represent dining operations at weekly manager meetings and assist with special projects as assigned.

Benefits

• Commensurate salary based on experience.
• Full-time position with a 12-month work schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Educational Services
• Education Level: Bachelor's degree