Director of Retail Banking

Herring Bank • Amarillo, TX

6d • Onsite

About The Position

The Director of Retail Banking is a senior leadership role responsible for driving the Bank’s consumer growth strategy across branch operations, digital delivery, deposit growth, and customer experience.
This role goes beyond traditional branch oversight and focuses on scaling retail banking as a core growth engine while ensuring strong operational discipline, regulatory alignment, and measurable performance outcomes.

Requirements

• 10+ years of retail banking experience, including multi-branch or enterprise leadership
• Strong knowledge of retail operations, deposit products, and regulatory requirements
• Proven ability to drive growth while maintaining compliance and control discipli Experience building scalable operating and performance frameworks
• Strong leadership presence with ability to influence at the executive level
• High level of judgment, discretion, and accountability
• Bachelor’s degree
• 10+ years of progressive retail banking experience
• 5+ years in senior leadership overseeing multiple markets or functions
• Ability to travel between branch locations
• Valid driver’s license
• Ability to pass background and credit check
• Adherence to all company policies and regulatory requirements
• Active participation in virtual meetings and use of Bank-approved systems (Teams, Outlook, MFA)
• Ability to maintain functioning audio/video capability for meetings and training

Nice To Haves

• Bachelor's degree or relevant certifications
• Experience in digital banking transformation or multi-channel delivery environments

Responsibilities

• Lead retail strategy across branches and digital channels
• Drive deposit growth, customer acquisition, and product adoption
• Oversee branch performance, KPIs, and operational consistency
• Build a scalable retail operating model focused on outcomes and accountability
• Partner cross-functionally with Compliance, Operations, IT, Finance, and Commercial teams
• Lead key initiatives including onboarding, digital expansion, and product strategy
• Ensure regulatory compliance, audit readiness, and strong control execution
• Develop and lead high-performing retail leadership teams
• Provide executive and Board-level reporting and insights

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 11-50 employees