Director of Restaurants & Bars
About The Position
Strategic Leadership & Operations Design and execute a comprehensive operational strategy for all dining outlets and food service touchpoints across the resort Ensure seamless alignment with the property's vision of farm-to-table excellence, sustainable practices, and memorable guest experiences Develop and manage operating budgets, financial forecasts, and performance metrics for all F&B operations Build an entrepreneurial spirit that aligns with our brand standards to focus on driving creativity and initiative that meets financial and guest satisfaction goals whilst the team as business leaders Monitor and analyze key performance indicators including revenue, costs, guest satisfaction, and team engagement Implement innovative service standards and operational systems that elevate the guest experience while maintaining efficiency Foster a collaborative environment by collaborating with the Culinary Director to ensure timeliness of service and seamless execution Team Development & Leadership Recruit, inspire, and mentor a dedicated team of restaurant service team members and leaders Provide hands-on coaching, comprehensive training programs, and ongoing professional development opportunities Foster a culture of genuine hospitality where every team member delivers exceptional, personalized service Conduct regular performance evaluations, provide constructive feedback, and develop team succession plans Schedule and manage staffing levels to ensure optimal service delivery across all outlets and events Guest Experience & Service Excellence Maintain the highest standards of hospitality and service across all dining experiences and ensure all service standards are continuously being met Proactively address guest feedback and resolve concerns with grace and professionalism Create signature dining moments that reflect Wildflower Farms' soul of the place Monitor guest satisfaction metrics through Revinate and implement continuous improvement initiatives Compliance & Safety Ensure compliance with all health, safety, and sanitation regulations Maintain current knowledge of food safety protocols and alcohol service regulations Oversee proper handling, storage, and preparation of all food and beverage items Conduct regular inspections and audits of all dining outlets Implement and maintain comprehensive safety training programs for all team members
Requirements
- Minimum 7-10 years of progressive experience in food and beverage management, preferably in upscale resorts, boutique hotels, or farm-to-table establishments
- Minimum 5 years in a senior leadership role managing multiple outlets and diverse teams
- Proven track record of financial management, budget development, and achieving revenue targets
- Deep knowledge of food and beverage operations, including service styles, menu development, and cost controls
- Strong understanding of wine, spirits, and beverage programs
- Excellent leadership, communication, and interpersonal skills
- Proficiency with F&B applications (Lightspeed, Resy)
- Serv-Safe certification (or ability to obtain)
- Flexible schedule including evenings, weekends, and holidays
Responsibilities
- Design and execute a comprehensive operational strategy for all dining outlets and food service touchpoints across the resort
- Ensure seamless alignment with the property's vision of farm-to-table excellence, sustainable practices, and memorable guest experiences
- Develop and manage operating budgets, financial forecasts, and performance metrics for all F&B operations
- Build an entrepreneurial spirit that aligns with our brand standards to focus on driving creativity and initiative that meets financial and guest satisfaction goals whilst the team as business leaders
- Monitor and analyze key performance indicators including revenue, costs, guest satisfaction, and team engagement
- Implement innovative service standards and operational systems that elevate the guest experience while maintaining efficiency
- Foster a collaborative environment by collaborating with the Culinary Director to ensure timeliness of service and seamless execution
- Recruit, inspire, and mentor a dedicated team of restaurant service team members and leaders
- Provide hands-on coaching, comprehensive training programs, and ongoing professional development opportunities
- Foster a culture of genuine hospitality where every team member delivers exceptional, personalized service
- Conduct regular performance evaluations, provide constructive feedback, and develop team succession plans
- Schedule and manage staffing levels to ensure optimal service delivery across all outlets and events
- Maintain the highest standards of hospitality and service across all dining experiences and ensure all service standards are continuously being met
- Proactively address guest feedback and resolve concerns with grace and professionalism
- Create signature dining moments that reflect Wildflower Farms' soul of the place
- Monitor guest satisfaction metrics through Revinate and implement continuous improvement initiatives
- Ensure compliance with all health, safety, and sanitation regulations
- Maintain current knowledge of food safety protocols and alcohol service regulations
- Oversee proper handling, storage, and preparation of all food and beverage items
- Conduct regular inspections and audits of all dining outlets
- Implement and maintain comprehensive safety training programs for all team members
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
