Director of Restaurant Outlets

Marcus Corporation•Lake Geneva, WI

11d

About The Position

If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As the Outlet Manager at the Grand Geneva Resort & Spa, you’ll take charge of a diverse array of dining experiences, overseeing everything from the vibrant Grand Café and Grand Central to the Lobby Lounge, In-Room Dining, and the lively Pool Bar. Your leadership will ensure seamless operations and memorable guest experiences across these dynamic venues. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

Requirements

Previous food and beverage management experience required, preferably in a destination restaurant or steakhouse, fine dining experience is essential.
Strong knowledge of Food & Beverage operations, preparation techniques and wine required.
High school diploma required. College degree not required but equal work experience is required.
Excellent written and verbal communication skills.
Strong administrative skills with a professional demeanor.
Ability to handle pressure and manage stressful situations effectively.
Capable of interacting professionally with all organizational levels.
Must be able to walk, stand, and bend continuously; able to lift up to 70 lbs.
Flexible availability for nights, weekends, and holidays.

Responsibilities

Manage daily food and beverage operations, including quality and service standards, cost control, guest relations, profitability, and equipment costs.
Interview, hire, train, and supervise restaurant staff for smooth operations.
Conduct pre-shift and departmental meetings to organize daily tasks.
Schedule and oversee staff work assignments.
Interact positively with guests, promoting hotel facilities and services.
Resolve guest issues to ensure satisfaction.
Organize special restaurant events and maintain rapport with other departments.
Control reservations, ensuring full space utilization without compromising service quality.

Benefits

A free, well-balanced meal every shift
Discounted gym membership
Room discounts at Marcus Hotels & Resorts
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
“Two for one” movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another
Early wage access
Paid time off
Flexible scheduling
Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
And more!