Director of Resort Lifestyle Experiences - The Diplomat Beach Resort, a Curio Collection by Hilton

Hilton • Hollywood, FL

91d

About The Position

The stunning Diplomat Resort & Spa Hollywood is seeking an organized, dynamic Director of Resort Lifestyle Experiences to lead the team. We are looking for someone who is guest and service focused, with solid relationship building and problem-solving skills. A collaborative approach, along with the ability to cultivate a positive culture and union experience will round out our ideal candidate. The Diplomat Resort & Spa Hollywood, a Curio Collection by Hilton, boasts 1,000 rooms and 200,000 square feet of space. It is ideally situated on the golden sand beaches of Hollywood, Florida, this impressive hotel offers the ideal retreat. Every day at our distinctively unique resort is memorable. Whatever your pleasure, there is plenty to do at and around our stunning beach resort. Relax in a poolside cabana by our one-of-a-kind, infinity-edge pool featuring a porthole with two waterfalls overflowing into a 240-foot lagoon pool. Play golf just a mile away on an 18-hole championship course featuring 6,800 yards on a par 72 for a challenging game or play a set on one of ten tennis courts located there. The resort's luxurious full-service spa showcases scenic ocean views. Adjacent to the spa is a two-story, 24-hour fitness center.

Requirements

• Strong guest and service focus.
• Solid relationship building and problem-solving skills.
• Ability to cultivate a positive culture and union experience.
• Demonstration of Hilton's core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Urgency.

Nice To Haves

• Experience in hospitality management.
• Knowledge of recreation services and event planning.

Responsibilities

• Lead and direct all Recreation operations to include, but not limited to, guest service, food and beverage selection and quality, merchandising and marketing, inventory management and cost controls, outlet reservations, systems use and management, budget and forecasting, report generation, department management and meeting participation and facilitation.
• Oversee and direct the coordination, promotion and facilitation of all activities, programs and events for Recreation operations (i.e. tennis tournaments, pool and water activities and contests, children's programs, etc.).
• Plan, organize and execute special events.
• Monitor and develop department head and team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Develop and implement menus and food and beverage marketing strategies in partnership with the culinary team.
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.
• Ensure compliance with health, safety, sanitation and alcohol awareness standards.
• Recruit, interview and train team members.

Benefits

• Health insurance.
• Career growth and development.
• Team Member Resource Groups.
• Recognition and rewards programs.
• Go Hilton travel discount program.
• Best-in-Class Paid Time Off (PTO).
• Supportive parental leave.
• Employee stock purchase program (ESPP) purchase Hilton shares at 15% discount.
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more).

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Accommodation