Director of Residential Services (Full-Time)

Covenant House California • Hayward, CA

120d

About The Position

Covenant House California (CHC) is a nonprofit organization that provides sanctuary and support for youth overcoming homelessness, ages 18-24. CHC believes that no young person deserves to be homeless; that every young person in California deserves housing, food, clothing, education, and most importantly, to be loved. CHC provides a full continuum of services to meet the physical, emotional, educational, vocational, and spiritual well-being of young people. CHC’s doors are open to youth and staff regardless of their race, religion, sexual orientation, gender identity, or gender expression. We believe that youth and team members deserve to be in an environment that is inclusive and affirming; where everyone is treated with dignity and respect and valued and appreciated for who they are. Maintaining a diverse community of youth and staff is key to our ability to achieve our mission most effectively. We are also committed to being a leader in advancing anti-racism, and to promoting opportunities for the free expression of the lived experiences of our youth and staff. We are looking for people who, like us, believe that every young person deserves a place to belong. We think it takes all kinds of people to create diverse solutions to end youth homelessness and we are on a committed journey to build an inclusive and equitable work culture that brings out the best in everyone. As this position provides direct care to young people that are 18-24 years old, we require that applicants are at least 25 years old. Covenant House California offers an excellent benefits package, (most benefits effective date of hire), including medical, vision, dental, an EAP program, 403b retirement account, and a generous vacation package. Covenant House CA (CHC) is excited to announce the launch of its new emergency shelter site in Hayward, CA, for youth experiencing homelessness and trafficking. Covenant House will open the site in mid-November 2025. The staff at CHC Hayward will be part of a unique experience of being the first staff to ever work at the site, not only becoming a critical part of CHC’s history, but helping to develop a program that most effectively meets the needs of youth experiencing homelessness in South Alameda County. The staff will draw upon CHC’s 35+ years of experience serving youth, ages 18-24, while developing programming and services to meet the unique needs of youth in Hayward. CHC is committed to meeting young people where they are, accepting them for who they are, relentlessly engaging them, so that they can fulfill their dreams. This is a once in a lifetime career opportunity to help launch a new program, that will change the lives of young people forever!

Requirements

• Bachelor’s Degree required (Masters strongly preferred) in field related to Human Services.
• Minimum (5) years’ supervisory experience.
• Minimum (5) years’ experience in residential, homeless services and/or mental health services.
• Knowledge of adolescent development, case management, and crisis intervention.
• Excellent written and oral communication skills.
• Excellent organizational skills, and strong computer skills.
• Public speaking skills and comfort in representing CHC in the community.
• Must be a self-starter and team player with the ability to work with other staff members, clients, vendors, and the public.
• Bilingual in Spanish a bonus.
• Must have a valid California driver’s license and a good driving record and ability to drive CHC vehicles.

Responsibilities

• Manage daily operation of the Hayward Safe Haven (30 emergency shelter beds).
• Ensure appropriate levels of coverage seven days a week, 24 hours a day where applicable, as well as participate in Administrator On-Call for the NorCal region.
• Responsible for the hiring, training, and supervising of Manager, Case Managers and other supportive staffing positions as well as participating in the hiring, training, and supervision of all Youth Engagement Specialists.
• Work collaboratively with Human Resources on all on-boarding, performance issues, and terminations as needed.
• Oversee and coordinate all intakes and discharges following the current CHC policies and practices, as indicated to ensure that program capacity is optimized, align with contract obligations, and meet the programs’ outcomes measurements.
• Serve as the liaison for the Coordinated Entry System which includes participation in CES meetings, program reviews, work groups, learning communities or trainings associated with the Alameda County COC.
• Ensure opportunities for training and supportive supervision around trauma-informed care, harm reduction, relentless engagement, motivational interviewing, and other training priorities for engagement and working with youth experiencing homelessness.
• Oversee Targeted Case Management (TCM) component of the program, ensuring all documentation is completed in accurately, concisely and in a timely manner as well as ensuring all TCM guidelines are being followed.
• Prepare monthly program reports and participate in quarterly, annual, and program renewal reports as needed.
• Collaborate with CHC’s Development Department in supporting of the agency’s philosophy of 'funding together', including preparing grant proposals and program renewal reports.
• Monitor program budget. Complete monthly and semiannual budget reports. Provide recommendations for budget modifications.
• Work closely with Data/Quality Assurance to ensure integrity of data entry and reporting.
• Ensure adherence to CHC Policies and Procedures and promote an environment that adheres to the driving philosophy, principles, values, and strategic initiatives of the agency.
• Ensure routine reviews of the physical plant and equipment to ensure areas meet expectations.
• Participate as part of CHC’s NorCal leadership and Program Leadership teams.
• Participate in state-wide and national advocacy measures to give a voice to the complex issues of youth homelessness.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• EAP program
• 403b retirement account
• Generous vacation package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree