Director of Recreation

Hersha Hospitality Management LP•Palm Beach, FL

About The Position

Opportunity: DIRECTOR OF RECREATION Supervise all recreation department operations and personnel including pool attendants, beach attendants, and kid’s club attendants. Create safe, fun, and diverse programs that will engage children and contribute to memorable vacations/resort stays.

Requirements

The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.

Responsibilities

Ensure the department checklist is being completed daily.
Check for Cabana and Kids Club reservations on a daily basis
Create, plan, organize and manage social/sports activities for children and guests.
Interact with parents, ensuring their comfort level with the programs, the staff, and the safety and well-being of their children while in the resort-sponsored activities.
Schedule and promote activities throughout the hotel to ensure guests know the options.
Ensure a variety of programs are available to meet the needs of guests.
Make sure recreation areas are set up to department standards.
Must be approachable and have motivational skills for associates, guests, parents, and kid’s club participants.
Must be well organized, responsible, have great energy, be creative, and possess problem solving skills.
Must be flexible and able to work in a team.
Interview and assist in making hiring decisions.
Manage all scheduling and training programs of recreation staff.
Payroll administration for department personnel.
Carry out all reasonable requests of which you are capable of performing.
Familiar with all Standard Operating Procedures
Comply with corporate accounting procedures.
Assist AGM and/or GM in developing department budget.
Utilize budgets to obtain financial objectives.
Create and nurture a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing service.
Be readily available & approachable for all team members.
Assist supervisors in understanding team members ever changing needs and expectations, and exceed them.
Take proactive approaches when dealing with associate concerns.
Extend professionalism and courtesy to team members at all times.
Celebrate and foster decisions that result in successes as well as failures.
Be readily available/ approachable for all guests.
Take proactive approaches when dealing with guest concerns.
Follow property specific second effort and recovery plan.
Ensure staffing levels allow team members to exceed guest needs.
Extend professionalism and courtesy to guests at all times.
Carry out all reasonable requests by leadership team.
Comply with department uniform and appearance standards.
Participate in Manager on Duty coverage program.