Director of Racquet Sports

Troon Golf, L.L.C.•Lakewood Ranch, FL

About The Position

Ideal candidates have a genuine passion for hospitality. As the Director of Racquets, you are responsible for the overall racquets operations at your facility and will report directly to the GM. Director will run an operation compatible with the interests of members and their guests as well as club employees. This includes the quality of the club's tennis services and programs along with the security and protection of the club's assets and facilities. Ideal candidates have flexible schedules with availability to work weekends and holidays. Responsibilities 60% on court instruction; 40% administration (member socials, management, and programming). Assist in all functions of the sports club business. Be a team player. Assist the members with all racquet sports needs and ensure policies are being followed. Schedule, administer and promote leagues, round robins, drop-in, ladders, tournaments, socials, and all other events as applicable. Develop and promote tennis and pickleball clinics, private lessons, adult, junior, membership socials, and senior programs. Communicate with Membership Director/Coordinator to schedule and publicize tennis events. Call new members in order to conduct a tennis orientation into the facility and programs available. Maintain courts in a professional manner and ensure that the environment is safe for all those who use the facility. Maximize the Clubs racquet sports facilities to reduce attrition and attract new members. Prepare yearly racquet sports budget as directed and adhere to standards and policies. Responsible for seeing that daily assignments are completed in their respective areas, to meet Club standards and expectations (i.e. orderly/organized work areas, straighten/arrange furniture/equipment, picking up trash/debris, bathrooms walk thrus etc.). Assist fellow Employees, Members, and guests without being directed. Be aware of team members and the environment and participate as a member of the team. Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible. Must be able to interact with Members/Guests professionally, helping them with changes and last-minute requests as needed. Record all incidents appropriately Education and Experience Requirements Experience in Start up operations opening new Tennis and Pickle Ball Facilities. Bachelor's Degree preferred; 1-2 years' experience and/or the equivalent in experience and training in a private, member-owned club/space. USPTA or PTA certification IPTPA or PPA is not required but is a plus Must be friendly and outgoing and show a passion for tennis and pickleball Possesses strong hospitality, human relations skills and strong work ethic Presents a professional appearance and demeanor in all exchanges Must have excellent organizational and time management skills Working Conditions Physical activity including long periods (6-8 hours) of standing, walking, bending and scooping The employee will be required regularly to reach with arms and hands The employee occasionally will be required to lift up to 50lbs. Use of sight, reading, wrist movement to serve meals and beverages, operate equipment Specific vision abilities include close, distance, color and peripheral vision and depth perception Noise level is typically moderate Work extended hours during holiday season Work weekends and holidays Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Requirements

Experience in Start up operations opening new Tennis and Pickle Ball Facilities
1-2 years' experience and/or the equivalent in experience and training in a private, member-owned club/space
USPTA or PTA certification
Must be friendly and outgoing and show a passion for tennis and pickleball
Possesses strong hospitality, human relations skills and strong work ethic
Presents a professional appearance and demeanor in all exchanges
Must have excellent organizational and time management skills

Nice To Haves

Bachelor's Degree preferred
IPTPA or PPA is not required but is a plus

Responsibilities

On court instruction
Administration (member socials, management, and programming)
Assist in all functions of the sports club business
Assist the members with all racquet sports needs and ensure policies are being followed
Schedule, administer and promote leagues, round robins, drop-in, ladders, tournaments, socials, and all other events as applicable
Develop and promote tennis and pickleball clinics, private lessons, adult, junior, membership socials, and senior programs
Communicate with Membership Director/Coordinator to schedule and publicize tennis events
Call new members in order to conduct a tennis orientation into the facility and programs available
Maintain courts in a professional manner and ensure that the environment is safe for all those who use the facility
Maximize the Clubs racquet sports facilities to reduce attrition and attract new members
Prepare yearly racquet sports budget as directed and adhere to standards and policies
Responsible for seeing that daily assignments are completed in their respective areas, to meet Club standards and expectations (i.e. orderly/organized work areas, straighten/arrange furniture/equipment, picking up trash/debris, bathrooms walk thrus etc.)
Assist fellow Employees, Members, and guests without being directed
Be aware of team members and the environment and participate as a member of the team
Notify supervisor of Member/Guest complaints at the time they occur
Rectify, practicing service recover, any complaints as soon as possible
Interact with Members/Guests professionally, helping them with changes and last-minute requests as needed
Record all incidents appropriately