Director of Quality Assurance

Borden Dairy•Town of Ledgeview, WI

About The Position

The Director will design and maintain comprehensive quality and food safety policies and procedures, partner closely with cross‑functional leaders, and ensure full compliance with all dairy‑related regulations. This leader works collaboratively with Operations, R&D, Procurement, Logistics, and other teams to embed quality and food safety into daily operations and long‑term planning.

Requirements

Bachelor’s Degree in Food Science, Microbiology, or a related field required.
Ten (10) years of experience in dairy manufacturing or related food production, including at least five (5) years in a management role.
Broad business experience, including budget and cost management.
Exceptional written and verbal communication skills, with the ability to engage effectively with all levels of the organization, senior leadership, customers, consumers, and regulatory officials.
Strong leadership capabilities with demonstrated success managing teams and priorities across multiple locations.
Highly self‑directed, with strong organizational skills and the ability to set priorities and execute responsibilities independently.
Proven ability to guide and develop team members to meet deliverables and performance expectations.
Proficiency in standard business software, including spreadsheets, word processing, and presentation tools.

Responsibilities

Develop, implement, and maintain a comprehensive Quality Control and Food Safety program.
Build and oversee a robust product testing program, including microbiological testing, that ensures consumer safety and meets all regulatory requirements.
Lead the Corporate Quality Assurance & Food Safety function, driving performance, accountability, and continuous improvement.
Provide functional guidance and support to Plant Management and Plant Quality Assurance teams.
Manage the internal audit program for manufacturing plants, DSD operations, co‑packers, ingredient and packaging suppliers, and distribution partners.
Lead activation and coordination of product recalls; conduct mock recalls across all manufacturing locations, co‑packers, and distribution centers.
Oversee the Customer and Consumer complaint response process, ensuring timely investigation and resolution.
Maintain strong relationships with industry organizations to stay ahead of regulatory changes and emerging trends.
Serve as the senior liaison with regulatory agencies on all Quality and Food Safety matters.
Develop and track key metrics and benchmarks for companywide QA & FS performance.
Establish regular quality and product safety reviews with local teams to reinforce accountability and continuous improvement.
Create and maintain a corporate review process in partnership with R&D, Sales, and Marketing.
Ensure compliance with company, local, state, and federal regulations; support regulatory and third‑party audits and day‑to‑day plant operations.
Uphold and enforce all food safety and quality system requirements, including regulatory, customer, and Safe Quality Foods (SQF) standards.