Director of Quality Assurance

The Mental Health Center Of Greater Manchester • Manchester, NH

2d • $92,622 - $115,773 • Hybrid

About The Position

This position will play a key role in supporting the VP of QI Improvement and Compliance in ensuring MHCGM is compliant with all relevant state, federal, and certification standards, while driving continuous quality improvement across all programs. This position will lead efforts to monitor, evaluate and enhance service quality, oversee audits and corrective action plans, and serve as the primary resource for quality-related investigations and initiatives.

Requirements

• Ability to lead cross-functional teams and foster a culture of quality.
• Clear communication with executives, clinicians, and operational teams.
• Strong judgment in balancing compliance, efficiency, and patient safety.
• Knowledge of HIPAA, NH state administrative rules, or other healthcare regulations.
• Understanding of QA tools, data systems, and reporting platforms.
• Ability to develop and maintain policies and/or training materials.

Responsibilities

• Ensure adherence to state laws/rules, federal regulations, and designation/certification standards
• Oversee audits and implement & monitor Quality Improvement or Corrective Action plans.
• Monitor quality performance metrics (including metrics associated with Fidelity Reviews, QSR, CCBHC, and MIPS) and ensure documentation meets quality standards.
• Serve as primary point of contact for Managed Care Organizations.
• Lead complaint investigations.
• Serve as MHCGM’s 1557 Coordinator handling all discrimination grievances.
• Manage policies and procedures related to service delivery and safety.
• Collaborate with departments to ensure consistent quality across programs.
• Analyze quality data and trends to identify improvement opportunities.

Benefits

• Health Insurance
• Dental coverage
• Vision Coverage
• Personal Time Off (PTO)
• Extended Illness Leave (EIL)
• 7 Paid Holidays
• 403(b) Retirement Plan
• Tuition Assistance
• Short- and Long-term Disability
• Life Insurance
• Flexible Spending Accounts (FSAs) for Medical and Dependent Care
• Flexible Work Options
• Employee Assistance Program (EAP)
• Company Discounts
• Employee Recognition Events
• Competitive Salaries
• Supervision towards Clinical Licensure
• Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 251-500 employees