ampliFI Loyalty Solutions-posted 12 days ago
$130,000 - $135,000/Yr
Full-time • Director
Hybrid • Naperville, IL

ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For almost two decades, we have delivered compelling rewards programs, unique earn-and-burn opportunities, and card-linked programs to leverage merchant-funded offers. Here at ampliFI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do. Our core values are Integrity , Curiosity , and Advocacy for our clients. We are looking for a talented, experienced Director of Quality Assurance to join our dynamic team and help us transform and lead the future of our QA practice. Location : This role offers a hybrid work arrangement, with our office located in Naperville, IL (60563), and requires a minimum of three days per week onsite. As the Director of Quality Assurance at ampliFI, you will be responsible for assessing, rebuilding, and leading our QA organization to the next level of maturity. You will bring strong leadership, deep hands-on experience, and a continuous improvement mindset to ensure that testing is executed to the highest standards across Product Development, Client Implementations, and Support. You will own the development of best practices, ensure consistent delivery, and lead a team responsible for functional, integration, regression, automation, load, and UAT testing. You will work closely with Engineering, Product Management, Client Delivery, and Infrastructure teams to drive quality and operational excellence across the entire delivery lifecycle.

  • Take a holistic view of the current QA organization, processes, tools, and outcomes — and lead a plan for substantial improvement and maturity.
  • Build, lead, and mentor a hands-on QA team responsible for Functional, Regression, Integration, Automation, Load/Performance, and UAT Facilitation testing.
  • Redefine and implement QA best practices and operational standards, ensuring consistency, accountability, and quality across all projects and teams.
  • Lead the execution and continuous enhancement of test planning, test execution, test reporting, and defect management processes.
  • Drive the expansion of automation frameworks for API, backend, ETL, and UI testing, ensuring higher efficiency and reliability.
  • Ensure timely, thorough, and transparent reporting of QA activities, including test coverage, pass/fail rates, defect metrics, and quality trends.
  • Partner closely with Engineering, Product Management, IT Operations, Client Delivery, and Infrastructure teams to align QA activities with business priorities and product delivery pipelines.
  • Advocate for QA best practices throughout the development lifecycle, promoting a "quality-first" mindset across ampliFI.
  • Oversee and drive improvements to Load/Performance testing, ensuring platform scalability and reliability.
  • Collaborate with Risk and Security teams to support remediation testing for security vulnerabilities.
  • Lead QA support for deployments in lower environments and production, including smoke testing and release validation.
  • Manage QA staffing, training, and professional development initiatives.
  • 7+ years of progressive experience in Quality Assurance, Software Testing, and/or Quality Engineering roles.
  • 3+ years of leadership experience building and leading QA teams in a fast-paced, agile software development environment.
  • Proven experience assessing, improving, and scaling QA processes, frameworks, and automation.
  • Deep hands-on experience with QA methodologies across functional, integration, regression, performance, API, and UAT testing.
  • Strong background building and maintaining test automation frameworks (Selenium, Cucumber, Java, API testing, JMeter).
  • Experience working in Agile/Scrum environments with 2-week sprint cycles.
  • Strong experience with Jira/Xray or similar test management and reporting tools.
  • Deep knowledge of cloud-based testing (AWS environments preferred) across multiple test environments (CIT, UAT, Production).
  • Proven track record working across Product, Engineering, Client Delivery, and Risk teams.
  • Excellent communication, leadership, and change management skills.
  • Highly hands-on with the ability to dive into test plans, execution, troubleshooting, and process improvements as needed.
  • Experience working in financial services, banking, or loyalty/rewards platform industries is a plus.
  • Familiarity with SOC2 and other audit/compliance frameworks.
  • AWS certification is a plus.
  • ISTQB or other QA-related certifications are a plus.
  • Competitive salary
  • Medical, Dental, and Vision Benefits
  • 401(k) and 401(k) Employer Match
  • Employer-Funded Insurance, Short & Long Term Disability
  • Voluntary Café Plans for insurance, including life, accident, hospital, and critical care
  • Voluntary Café Plans including parking and transit
  • Flexible work hours in a hybrid environment
  • Opportunities for professional development and growth
  • Paid Time Off, including holiday, vacation, and personal time
  • Parental Leave
  • Employee Assistance Programs
  • Snacks and a Gym onsite
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