Director of Property Operations - Waldorf Astoria New York

Hilton•New York, NY

2d•$200,000 - $240,000•Onsite

About The Position

An iconic legend has returned. Following its historic renovation and reopening, the Waldorf Astoria New York is entering an exciting new chapter. As this majestic haven of refined indulgence continues to deliver bespoke luxury experiences and redefine the boundaries of excellence, we are seeking a visionary Director of Property Operations to help lead this world-renowned, ultra-luxury hotel. This is a rare opportunity to play a pivotal leadership role at one of the most recognized luxury properties in the world. In this role, the Director of Property Operations will oversee the day-to-day physical operations of this full-service hotel, ensuring operational excellence, long-term asset preservation, and an uncompromising guest experience. The ideal candidate brings proven senior-level experience leading Property Operations within a large, luxury, or iconic hotel environment, with experience supporting newly renovated or reopened assets strongly preferred. Deep expertise in capital planning, preventative maintenance, and complex building systems is essential, strategic leadership style suited for high-profile, fast-paced operations. Above all, we are seeking a leader with a passion for excellence, stewardship, and delivering world-class hospitality.

Requirements

Proven senior-level experience leading Property Operations within a large, luxury, or iconic hotel environment
Deep expertise in capital planning, preventative maintenance, and complex building systems
Strategic leadership style suited for high-profile, fast-paced operations
Passion for excellence, stewardship, and delivering world-class hospitality

Nice To Haves

Experience supporting newly renovated or reopened assets strongly preferred

Responsibilities

Direct and oversee the functionality and safety of the facility, including, but not limited to, physical buildings, mechanical equipment, electrical systems, heating and cooling systems, life safety systems and grounds according to federal, state and local regulations
Conduct facility inspections
Assign, verify and document completion of all routine maintenance and repairs in the property maintenance management system Direct, oversee and maintain required documentation for energy management and conservation and preventive maintenance programs
Lead, manage and communicate information about capital projects and property rehabilitations, including, but not limited to, scheduling, budgeting and complying with contractor bidding standard
Obtain required licenses and permits to ensure full compliance with codes, regulations and safety standards
Direct daily department operations including, but not limited to, guest service standards and initiatives, product quality, inventory management and cost controls, systems use and management, budgeting and forecasting, adherence to federal, state and local standards and meeting participation and facilitation
Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members

Benefits

Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
401K plan and company match to help save for your retirement
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
Career growth and development
Recognition and rewards programs