Director of Property Management

Abrams Realty-posted 12 months ago
$60,000 - $60,000/Yr
Full-time • Senior
Onsite • Virginia Beach, VA
Real Estate
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The Director of Residential Property Management at Abrams Realty is responsible for leading and overseeing the residential property management division. This role focuses on operational efficiency, compliance with legal standards, and building strong relationships with property owners and tenants. The position requires significant experience in managing residential properties and a strong understanding of relevant laws and regulations.

  • Lead and manage the residential property management team, including property managers, leasing agents, and administrative staff.
  • Establish and enforce policies, procedures, and best practices for operational efficiency and compliance.
  • Oversee the day-to-day management of residential properties, including tenant relations, lease administration, inspections, and maintenance coordination.
  • Ensure accurate financial reporting, rent collection, and owner disbursements while collaborating with the accounting department.
  • Ensure all operations comply with the Virginia Residential Landlord and Tenant Act (VRLTA), Fair Housing, ADA, privacy laws, fair debt collection practices, fair credit reporting regulations, and basic code enforcement standards.
  • Handle escalated tenant and owner issues with a focus on de-escalation and conflict resolution.
  • Build strong, trust-based relationships with property owners and tenants to ensure satisfaction and retention.
  • Develop and implement strategies to grow the residential property management portfolio.
  • Virginia Real Estate Salesperson or Virginia Broker's License (required).
  • Minimum of 3 years of residential property management experience managing single-family homes, townhomes, and condominiums (not apartments).
  • At least 2 years of leadership experience, preferably in property management.
  • Extensive knowledge of the Virginia Residential Landlord and Tenant Act (VRLTA).
  • Familiarity with privacy laws, fair debt collection practices, fair credit reporting regulations, and basic code enforcement as well as local regulations.
  • Strong conflict resolution and de-escalation skills.
  • Proficiency in property management software (e.g., AppFolio) and Google Suite (Docs, Sheets, Gmail).
  • Exceptional communication and problem-solving skills.
  • Highly organized and detail-oriented with a customer-first mindset.
  • Customer service experience (2 years preferred).
  • Health insurance
  • Dental insurance
  • Paid time off
  • Vision insurance
  • Professional development assistance
  • Retirement plan
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