Director of Project Services, Field Operations

Bearcom-posted 3 months ago
Full-time • Senior
Garland, TX
501-1,000 employees
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
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BearCom is the largest distributor of wireless voice, data, and video solutions in North America, with over 40 years of industry-leading experience and partnerships with major brands like Motorola and JVC Kenwood. The Director of Project Services - Field Operations will be responsible for the strategic leadership and operational execution of BearCom's service project portfolio, managing a team of project managers across North America to ensure the successful delivery of complex, high-value projects in areas such as two-way radio, distributed antenna systems, wireless data networks, and integrated security technologies. This role aims to drive consistency, scalability, and excellence in project execution across BearCom's international footprint.

  • Lead and evolve the Project Services - Field Operations function to support enterprise-wide projects in two-way radio, DAS/BDA, wireless networks, and physical security systems.
  • Define and implement project governance, standards, and methodologies (Agile, Waterfall, or hybrid) to ensure consistent execution.
  • Oversee the end-to-end delivery of projects from kickoff and engineering to system deployment, testing, customer training, and closeout.
  • Partner with Field Operations, Engineering, Sales, and Service teams to ensure projects are delivered on time, on budget, and in scope.
  • Track key metrics including project profitability, timeline adherence, regulatory compliance (e.g., FCC, NFPA, CJIS), and customer satisfaction.
  • Manage risk and scope across multiple parallel deployments with attention to mission-critical systems in regulated environments.
  • Deliver executive reporting and portfolio-level insights to senior leadership, including resource planning, backlog forecasting, and delivery trends.
  • Drive continuous improvement across all phases of the project lifecycle, leveraging lessons learned, automation, and process refinement.
  • Hire, mentor, and develop a high-performing team of Project Managers and Coordinators across BearCom's regional service hubs.
  • Support pre-sales solutioning and contract scoping for complex opportunities, ensuring operational readiness and delivery alignment.
  • Bachelor's degree in Engineering, Telecommunications, Project Management, or related technical discipline.
  • 10+ years of progressive experience managing complex technical projects, including at least 5+ years in leadership, and 1-2 years PMO experience.
  • Industry experience in wireless communications, P25/DMR LMR, BDA/DAS, or integrated security.
  • Proven track record in managing large-scale, $1 million plus, deployments for public safety, healthcare, transportation, utilities, or education sectors.
  • PMP, PgMP, or equivalent certification strongly preferred; additional technical certifications are a plus.
  • Proficiency in project management software such as MS Project, Smartsheet, Jira, or similar tools.
  • Excellent interpersonal and leadership skills, with the ability to influence cross-functional teams and engage with customers and executives.
  • Strong understanding of industry standards and regulations.
  • Additional technical certifications (e.g., R56, iBwave, CWNP) are a plus.
  • Highly Competitive Compensation
  • Medical, Dental, and Vision Insurance
  • Company-Paid Life, Short/Long-Term Disability Insurance
  • Paid Holidays
  • Generous Paid Time Off
  • Matching 401k Plan
  • Employee Referral Bonus
  • Tuition Reimbursement
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