Director of Project Management

WPP PLC•New York, NY

57d•$100,000 - $230,000•Hybrid

About The Position

The Director, Project Management is responsible for ensuring the smooth operations of the dedicated accounts in their assigned portfolio. Responsibilities include client relationship management, streamline process, supporting the health of the client/brands and its account roster, develop and grow of all members of the project management team (PC, and PMs). The Director, Project Management is required to have a thorough understanding of all areas of the Hogarth/production services business and be able to partner with all discipline leads including Creative, Client Services, Print, Digital, Production etc to work in a flexible, fast-paced environment. They work with and report to the Director of Operations to partner with account and production leaders to set up clients, projects and develop strategy.

Requirements

Minimum of 9 years of related experience within an international studio, creative or production environment
Strong understanding of marketing, creative and production implementation processes across all key channels, including print, digital, video, content, live events, out of home, etc
Min 2 years supervising and managing resources and direct reports
Ability to effectively manage multiple projects and relationships cross functionally
Strong interpersonal and management skill set to influence the direction and attainment of project objectives without line management of resources
An appreciation for how great work gets done and a commitment to ensuring flawless creative execution
Passion to lead dynamic teams
Demonstrates an ability to solve problems with the solution that works for all stakeholders without compromising the quality of the deliverables or the project
Commercially astute and able to work in a fast-paced, fluid environment
Foundational experience with project management and staffing strategies
Foundational experience on global brands
Expert client relationship skills including presenting to clients, dealing with multiple stakeholders, and ability to think on your feet
Strong written/oral communication skills
Focus on continuous improvement of project management methodology
Experience working with offshore teams

Responsibilities

Responsible for managing key client relationships with a focus on delivery and production strategy across business(es) including creative
Acts as one of the primary contact on Key Clients defining scope and approach, setting and managing expectations and deliverables, troubleshooting issues as they arise structuring regular status and communications
Bring clarity to the client brief, intake and request process for new projects or work out of scope.
Works with clients (brands) and creatives to ensure a clear understanding of the production brief, deliverables and timeline for each project and relays those details to other members of the team as necessary
Accurately identifies types of work and scopes, timing, difficulty of work and defining the processes necessary to get things done; simplifying complex processes
Develops and maintains high levels of team effectiveness (trust, communication, collaboration, productivity, diversity, engagement)
Influences the efficiency and quality of work and advocating for the agency/client relationship
Continually assesses and simplifies complex processes to make them more efficient
Demonstrates strong collaboration skills with internal agency team and key external partners to ensure quality and adherence to production guidelines for key deliverables
Owns integrated delivery roadmaps and timelines on engagements
Liaise with offshore hubs to ensure collaboration and clarity of commercial strategy and ways of working
Leads and drives the project management team to flawlessly deliver work that meets client's business, operations, and strategic goals; assigning clear responsibility for tasks, decisions and clear objectives.
Supervise PM team to ensure team excellence, support areas for improvement and learning, and overall drive the team's success
Ensure all system and tools are being utilized to the best of our ability
Support new hires in training and ways of working onboarding
Explore opportunities to expand Hogarth's remit within existing clients
Demonstrates strong cross-capability and cross-functional collaborations skills with internal agency team and key external partners
Builds strong, trusting relationships with key stakeholders within WPP and clients across the business