Director of Project Management

Carbyne•New York, NY

3d•$185,000 - $215,000

About The Position

We are seeking a Director of Project Management who is both strategic leader and hands-on, someone who can lead teams while actively managing complex deployments. This role is responsible for overseeing end-to-end customer implementations while building, mentoring, and scaling a high-performing project management function. You will serve as a senior point of contact for customers, partners, and internal stakeholders, ensuring projects are delivered on time, within scope, and with exceptional quality. This role requires a balance of execution, leadership, and operational excellence, with direct involvement in key projects and customer engagements.

Requirements

Prior experience in a Director-level or senior leadership role, with direct people management responsibility
7–10+ years of experience managing the full project lifecycle in a B2B SaaS or technology-driven environment
Proven ability to remain hands-on while leading and scaling teams
Experience working closely with R&D, Engineering, and Technical teams on complex implementations
Comfort engaging with C-suite stakeholders in B2B environments or Command Staff in B2G/Public Safety organizations
Strong leadership, organizational, and communication skills
Data-driven mindset with experience using metrics and customer insights to guide decisions
Experience in implementing AI, tools, processes and templates to help the team scale, improve and be more efficient
Ability to thrive in a fast-paced, high-growth, startup environment
Willingness to travel domestically as needed
Experience working with Public Safety organizations strongly preferred

Nice To Haves

Experience with ESInet and i3 technologies
Experience leading cloud-based deployments

Responsibilities

Lead and oversee customer deployments from initiation through execution, ensuring successful and timely delivery
Actively manage complex, high-visibility projects while mentoring and supporting project managers
Own the day-to-day executive-level relationship with customers, partners, and internal stakeholders
Develop, manage, and continuously improve commercial and pilot project plans
Coordinate cross-functional teams including Engineering, R&D, Sales, Support, and external partners
Set clear expectations, manage project schedules, and determine resource needs across multiple initiatives
Identify risks early, escalate appropriately, and drive solutions that protect timelines and customer trust
Lead internal, customer, and partner meetings to ensure alignment and accountability
Identify opportunities for business expansion and add-on sales tied to project success
Establish, optimize, and scale project management processes, tools, and methodologies
Communicate clear, concise project updates to internal leadership and external stakeholders
Champion operational excellence and continuous improvement across deployments